Service Desk Technician (Level 1)

United Flow Technologies; Irving (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

United Flow Technologies is hiring a Level 1 Service Desk Technician to provide IT support as the first point of contact across UFT and its operating companies. This hands-on role requires experience with Microsoft Intune, Entra ID, Microsoft 365, and basic network troubleshooting.

The position is on-site at our Irving, TX office with occasional travel, and you will manage calls and tickets through SDP, guiding users from intake to resolution in a dynamic, multi-company environment.

Qualifications

• Experience in a help desk or IT service desk environment.
• Familiarity with ticketing systems and IT support workflows.
• Ability to communicate technical issues to non-technical users.
• Willingness to work on-site in Irving, TX as required.

Responsibilities

• Serve as the first point of contact for IT support across UFT and its operating companies.
• Manage incoming calls and tickets through ManageEngine ServiceDesk Plus from intake to resolution.
• Troubleshoot basic network, device, and software issues and guide users through solutions.
• Collaborate with teammates to resolve complex incidents and improve IT support processes.

Skills

Microsoft Intune

Entra ID

Microsoft 365

Network Troubleshooting

Tools

ManageEngine ServiceDesk Plus

Job description

United Flow Technologies is a platform established in July 2021 to invest in the municipal and industrial water and wastewater market. UFT has partnered with market leading businesses to create a national provider of process, pump, automation & control, and other equipment solutions. And we're just getting started making strategic partnerships to provide clean water across the country!

United Flow Technologies (UFT) is hiring a Level 1 Service Desk Technician to serve as the first point of contact for IT support across UFT and its operating companies. This role manages incoming calls and tickets through ManageEngine ServiceDesk Plus (SDP), taking issues from intake through resolution.

This is a hands-on technical role requiring experience with Microsoft Intune, Entra ID, Microsoft 365, and basic network and systems troubleshooting. This position requires working on-site in our Irving, TX office with occasional travel.

UFT's multi-company environment offers variety and requires someone who is adaptable, resourceful, customer-focused, and comfortable troubleshooting in a changing environment.

Join our team to innovate the future of water and wastewater. You'll collaborate with coworkers who are the best and the brightest, challenge yourself on exciting work, and help build the best water and wastewater platform company in the U.S.

UFT is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.