Service Desk Technician (Level 1)

United Flow Technologies (UFT); Irving (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

United Flow Technologies (UFT) is hiring a Level 1 Service Desk Technician to be the first contact for IT support across UFT and its operating companies. This hands-on role requires experience with Microsoft Intune, Entra ID, Microsoft 365, and basic network troubleshooting. On-site work in Irving, TX with occasional travel is expected.

You will manage incoming calls and tickets through ManageEngine ServiceDesk Plus and collaborate with a team focused on delivering reliable IT services.

Qualifications

• Experience providing IT support to a corporate user base.
• Familiarity with ticketing systems and intake-to-resolution flow.
• Ability to troubleshoot basic network and systems issues.

Responsibilities

• Serve as the first point of contact for IT support across UFT and operating companies.
• Manage incoming calls and tickets via ManageEngine ServiceDesk Plus from intake to resolution.
• Assist with Microsoft 365, Intune, Entra ID and basic network troubleshooting.

Skills

Customer support

Troubleshooting

Communication skills

Ticket management

Tools

ManageEngine ServiceDesk Plus

Microsoft Intune

Entra ID

Microsoft 365

Job description

United Flow Technologies is a platform established in July 2021 to invest in the municipal and industrial water and wastewater market. UFT has partnered with market leading businesses to create a national provider of process, pump, automation & control, and other equipment solutions. And we’re just getting started making strategic partnerships to provide clean water across the country!

United Flow Technologies (UFT) is hiring a Level 1 Service Desk Technician to serve as the first point of contact for IT support across UFT and its operating companies. This role manages incoming calls and tickets through ManageEngine ServiceDesk Plus (SDP), taking issues from intake through resolution.

This is a hands-on technical role requiring experience with Microsoft Intune, Entra ID, Microsoft 365, and basic network and systems troubleshooting. This position requires working on-site in our Irving, TX office with occasional travel.

UFT’s multi-company environment offers variety and requires someone who is adaptable, resourceful, customer-focused, and comfortable troubleshooting in a changing environment.

Join our team to innovate the future of water and wastewater. You’ll collaborate with coworkers who are the best and the brightest, challenge yourself on exciting work, and help build the best water and wastewater platform company in the U.S.

UFT is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.