Service Desk Technician, Joint Operations Center Watch

ManTech; Florida; Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

MANTECH seeks a motivated Service Desk Technician, Joint Operations Center Watch, to join our team in Doral, FL. The role operates on a Panama schedule—three 12-hour shifts, weekends nights and holidays as needed.

Responsibilities include real-time IT service desk support, ticketing, hardware/software maintenance, and cross-functional collaboration to resolve escalated issues. Must hold TS/SCI eligibility and a current clearance.

Qualifikationen

• Experience in IT service desk or desktop support operations.
• Strong AD administration and Windows OS knowledge.
• Experience with ticketing systems (ServiceNow, Remedy).
• IAT Level II certs (e.g., Security+ or MD-102) expected within 3 months.

Aufgaben

• Provide real-time Tier I/II IT service desk and desktop support.
• Log, track, prioritize, and resolve tickets and outages.
• Install, configure and maintain desktop hardware and software.
• Manage user accounts and access permissions across networks.
• Collaborate with cross-functional teams to resolve issues.
• Maintain asset inventories and shift handoff logs.
• Suggest process improvements for service desk efficiency.

Kenntnisse

IT service desk

Active Directory

Windows OS

Ticketing systems

Customer support

Ausbildung

High School Diploma or GED with 5+ years IT service desk experience

Associate’s degree + 3+ years experience

Bachelor’s degree in CS/IT or related field + 1+ year experience

Tools

ServiceNow

Remedy

Jobbeschreibung

MANTECH seeks a motivated, career and customer-oriented Service Desk Technician, Joint Operations Center Watch to join our team in Doral, FL .

This position works on a Panama schedule, this consists of three, 12-hour shifts, then three days off, repeating. You must be willing to work weekends, nights and holidays as necessary.

Responsibilities include but are not limited to:

• Providing real-time Tier I/II IT service desk and desktop support to operational watchstanders and JOC personnel.

• Logging, tracking, prioritizing, and resolving technical service tickets, system outages, and hardware/software incidents.

• Installing, configuring, troubleshooting, and maintaining desktop hardware, peripherals, operating systems, and secure communications tools.

• Managing user accounts, password resets, active directory permissions, and system access requests across command networks.

• Collaborating with cross-functional technical teams, systems administrators, and watch officers to resolve escalated operational IT issues.

• Maintaining accurate IT asset inventories, service desk baselines, configuration management logs, and shift handoff documentation.

• Recommending and implementing continuous process improvements to enhance service desk efficiency and customer support workflows.

Minimum Qualifications:

• High School Diploma or GED with 5+ years of progressively responsible experience in IT service desk or desktop support operations.

• OR an associate’s degree and 3+ or more years of relevant experience

• OR a bachelor’s degree in Computer Science, Information Technology, or a related field with 1+ years of relevant experience

• Proven experience providing technical desktop support, IT helpdesk troubleshooting, and hardware maintenance in an enterprise environment.

• Strong background in Active Directory administration, Windows operating systems, peripheral device configuration, and ticketing systems (e.g., ServiceNow, Remedy).

• IAT Level II Certification for example: CompTIA Security+ AZ-104 or MD-102 (obtained within 3 months of starting)

Preferred Qualifications:

• Prior experience supporting U.S. Military Command operations, Joint Operations Centers (JOC), or Combatant Command watch floor environments.

• Familiarity with C4I system workstations, DoD STIG baseline compliance, and secure VDI desktop environments.

• Demonstrated ability to collaborate effectively across multi-disciplinary teams in high-stress, fast-paced 24/7 operational settings.

Clearance Requirements:

• Must hold a current/active top secret security clearance.

• Must be eligible to obtain a TS/SCI clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.

• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [e-mail] and provide your name and contact information.