JOC Service Desk Technician — 24/7 Shifts (Doral)

ManTech; Florida; Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

MANTECH seeks a motivated Service Desk Technician, Joint Operations Center Watch, to join our team in Doral, FL. The role operates on a Panama schedule—three 12-hour shifts, weekends nights and holidays as needed.

Responsibilities include real-time IT service desk support, ticketing, hardware/software maintenance, and cross-functional collaboration to resolve escalated issues. Must hold TS/SCI eligibility and a current clearance.

Formación

• Experience in IT service desk or desktop support operations.
• Strong AD administration and Windows OS knowledge.
• Experience with ticketing systems (ServiceNow, Remedy).
• IAT Level II certs (e.g., Security+ or MD-102) expected within 3 months.

Responsabilidades

• Provide real-time Tier I/II IT service desk and desktop support.
• Log, track, prioritize, and resolve tickets and outages.
• Install, configure and maintain desktop hardware and software.
• Manage user accounts and access permissions across networks.
• Collaborate with cross-functional teams to resolve issues.
• Maintain asset inventories and shift handoff logs.
• Suggest process improvements for service desk efficiency.

Conocimientos

IT service desk

Active Directory

Windows OS

Ticketing systems

Customer support

Educación

High School Diploma or GED with 5+ years IT service desk experience

Associate’s degree + 3+ years experience

Bachelor’s degree in CS/IT or related field + 1+ year experience

Herramientas

ServiceNow

Remedy

Descripción del empleo

MANTECH seeks a motivated Service Desk Technician, Joint Operations Center Watch, to join our team in Doral, FL. The role operates on a Panama schedule—three 12-hour shifts, weekends nights and holidays as needed.

Responsibilities include real-time IT service desk support, ticketing, hardware/software maintenance, and cross-functional collaboration to resolve escalated issues. Must hold TS/SCI eligibility and a current clearance.