Service Desk Technician – IT Support & Asset Steward

Citrus County Government; Lecanto (FL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Vacation Leave

Sick Leave

Dental Insurance

Vision Insurance

Retirement Plan

Job summary

Citrus County Government in Lecanto, FL is seeking a dedicated IT Service Desk Technician to provide first-line support for end-user computing and software.

You will troubleshoot hardware and software, manage Active Directory accounts, assist with VOIP systems, and coordinate with vendors for repairs.

The role emphasizes in-person, on-site work Monday through Friday with standard hours and opportunities to contribute to county-wide IT operations.

Qualifications

• Associate degree or two years of college education equivalent.
• Two years relevant experience in IT or service desk.
• Excellent customer service and written/verbal communication.
• Valid Florida Driver License or ability to obtain within 30 days.

Responsibilities

• Provide primary service desk support for IT users (phone, email, in person).
• Troubleshoot and repair end-user computing devices and software.
• Manage Active Directory accounts and VOIP system access.
• Coordinate warranty repairs and assist with asset inventory.
• Assist with setup of printers, scanners, and peripheral devices.

Skills

Customer service

Communication skills

Microsoft Office proficiency

Problem solving

Education

Associate degree or two-year college

Two years relevant experience

Tools

Active Directory

VOIP system

Help desk software

Job description

Citrus County Government in Lecanto, FL is seeking a dedicated IT Service Desk Technician to provide first-line support for end-user computing and software.

You will troubleshoot hardware and software, manage Active Directory accounts, assist with VOIP systems, and coordinate with vendors for repairs.

The role emphasizes in-person, on-site work Monday through Friday with standard hours and opportunities to contribute to county-wide IT operations.