Service Desk Technician (Intermediate-Level)

Link Solutions, Inc.; Adelphi (MD); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading technology company is looking for an Intermediate-Level Service Desk Technician in Adelphi, MD. This role involves providing technical support to users and stakeholders, with responsibilities spanning from troubleshooting to recommending system enhancements. The ideal candidate will have a strong IT background, excellent communication skills, and the ability to work in a fast-paced environment. A competitive benefits package is offered, including medical, dental, and relocation incentives.

Benefits

Paid Holidays

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Referral Bonuses

Relocation Incentive Program

Certification Reimbursement Program

Retirement Plan

Qualifications

• 5+ years of relevant experience in IT or Service Desk environment.
• IAT Level II Certification or higher required.

Responsibilities

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance usability.

Skills

Problem Solving

Communication

Organization

Education

High School Diploma

BA/BS in Computer Science

Tools

Microsoft Office

Microsoft 365 Certified: Endpoint Administrator Associate

Job description

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD.

• Must be a US Citizen
• DoD Secret Clearance required
• Non-remote (relocation incentive available)
  
  

The Service Desk Technician (Intermediate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.

Job Responsibilities:

• Provide Tier I and Tier II technical support for hardware and software.
• Recommend system modifications to enhance the usability of Information Systems and network resources.
• Route and escalate requests to Tier III and other teams for quick customer issue resolution.
• May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• Must be a US Citizen.
• Must be able to obtain and maintain an active DoD Secret Clearance.
• Must have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.
  
  

Preferred:

• Active Security Clearance.
• BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
  
  

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.