Service Desk Technician II - Remote

Lensa; United States; Remote; USD 50,000 - 65,000; Full time

Job summary

A leading career site is looking for a full-time remote Service Desk Technician II for DAS Health. This position involves providing advanced technical support, troubleshooting issues, and ensuring efficient service delivery. Ideal applicants should have 1–3 years of IT support experience and strong knowledge in networking and Microsoft technologies.

Benefits

Work from Home Allowance

Competitive pay with discretionary bonuses

Flexible Time Off

Continued Education Reimbursements

Company Paid Health Benefits

401k with Employer Match

Mental Health Services

Parental Leave

Qualifications

• 1–3 years of experience in a Service Desk or IT support role.
• Strong knowledge of networking and Microsoft technologies.
• Certifications like CompTIA A+, Network+, and Security+ preferred.

Responsibilities

• Provide advanced, proactive remote technical support to users.
• Respond to incoming calls and emails; create support tickets.
• Perform troubleshooting tasks and resolve complex issues.

Skills

Networking

Microsoft Windows

Windows Server

Microsoft 365

Technical Troubleshooting

Education

High school diploma or GED

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, DAS Health, is seeking professionals. Apply via Lensa today!

Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years,DAS Health is seeking a full-time, remote Service Desk Technician II to join our team!

The Service Desk Technician II (FLSA Non exempt role) is responsible for providing advanced, proactive remote technical support to users efficiently and accurately. The Service Desk Technician II is responsible for supporting the Service Desk as well as maintaining internal Service Boards as subject matter experts.

Responsibilities

• Service Desk Support: Respond to incoming calls and emails, create support tickets, and gather essential client information including company, user, issue details, and impact.
• Technical Troubleshooting: Perform intermediate-level support tasks such as password resets, Office 365 license management, network drive repairs, software installations, and troubleshooting of client-side and network issues.
• Advanced Issue Resolution: Address more complex issues including file restoration, VPN connectivity, group policy troubleshooting, server space monitoring, and network outages; update and maintain client runbooks.
• Escalation & Collaboration: Serve as the Tier I escalation point for unresolved issues, support incident management, and work closely with internal teams to ensure consistent and effective service delivery.
• Client Communication: Engage directly with clients to resolve concerns, provide technical guidance and training, and collaborate with stakeholders to enhance overall service quality and identify improvement opportunities.
  
  

Requirements

• Education & Experience: High school diploma or GED required; 1–3 years of experience in a Service Desk or IT support role. Experience with FrameworkLTC is mandatory.
• Technical Skills: Strong knowledge of networking, Microsoft Windows, Windows Server, and Microsoft 365; familiarity with troubleshooting and problem-solving in a technical environment.
• Certifications: CompTIA A+, Network+, and Security+ certifications preferred.
• Communication & Organization: Excellent verbal and written communication skills, with strong attention to detail, organization, and the ability to multitask in a fast-paced setting.
• Work Flexibility: Willingness to travel to client sites as needed and availability to work nights or weekends when required.
  
  

What We Offer

For Full-time Opportunities, We Offer

• Work Remotely (unless otherwise specified)with Work from Home Allowance
• Competitive pay with discretionary bonus opportunities
• Flexible Time Off
• Continued Education Reimbursements
• Company Paid Health Benefits for employees and family
• 401k with Employer Match
• Mental Health Services
• Parental Leave
  
  

About DAS

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For more than a decade, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

As part of our commitment to the privacy of our job applicants, please review theDAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/) and kindly acknowledge on your application that you have read and understand the policy.By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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