IT Technician I / II (US Remote) Remote - US

Enclustra; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and growing company as a Technician I / II, where you'll play a crucial role in delivering exceptional IT support. This position offers a unique opportunity to work both onsite and remotely, ensuring clients receive top-notch assistance. You'll tackle a variety of technical challenges, from troubleshooting operating systems to managing applications, all while contributing to a collaborative team environment. Enjoy competitive pay, comprehensive benefits, and the chance to advance your skills through company-paid training. If you're a detail-oriented problem solver with a passion for technology, this role is perfect for you.

Benefits

Paid US Holiday

Paid Time Off

Life and Accident Insurance

Accident and Disability Coverage

Company-paid training and certification

Retirement Security

Health & Wellness Program

Salary Advancement

Qualifications

• Experience in troubleshooting Windows and Mac OS.
• Prior helpdesk experience and skilled in application support.

Responsibilities

• Provide onsite and remote IT support for clients.
• Resolve technical issues including OS and application problems.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk support

Application troubleshooting

PC deployments/imaging

User profile management

Office 365 support

Endpoint cybersecurity

Basic networking troubleshooting

Tools

MS Office

Adobe

Active Directory

SAGE ERP

QuickBooks

backup software

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I / II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

1. Workstation operating system issues of any kind.
2. Printer issues of any kind.
3. Standard business application (Office, etc.) issues of any kind.
4. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
5. Basic networking troubleshooting related to desktop connectivity.
6. Answer incoming Quick Fix calls from clients.

Job Qualifications

1. Experience with Windows and Mac OS troubleshooting.
2. Prior experience in Helpdesk support or a similar role.
3. Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
4. Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
5. Experience with Managed Service Providers (MSPs) is highly desirable.
6. Valid driver's license and access to a vehicle for client visits.

Job KPI's

1. First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
2. Utilization: The percentage of time that you are on the clock and billing time to client tickets.
3. CSAT: Scores filled out by clients using the rating system in tickets.

Compensation:

Pay rates start at $23 per hour and may vary by experience and location.

1. Paid US Holiday
2. Paid Time Off
3. Life and Accident Insurance
4. Accident and Disability Coverage
5. Company-paid training and certification
6. Retirement Security
7. Health & Wellness Program
8. Salary Advancement

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