Service Desk Technician I – IT Support & On-Call

Gaston County Government; Gastonia (NC); On-site; USD 31,000 - 37,000; Full time

Job summary

Gaston County Government Information Technology (IT) seeks a Service Desk/End User Support specialist to handle Tier 1 tickets, provide frontline phone support, and participate in on-call rotations. Training and growth opportunities exist within a county-wide IT environment.

The role emphasizes assisting with new applications, device setup, and IT documentation, with an anticipated salary range of $22.45–$26.66 per hour and a requirement to pass a background check and drug screening.

Qualifications

• Associate degree required; 1 year in end user support preferred.
• Must have knowledge of PC setup and SCCM Imaging Process.
• Must be able to lift up to 75 lbs and perform bending/kneeling as needed.
• Background check and drug screening may be required.

Responsibilities

• Provide Tier 1 service desk support by responding to and resolving user tickets.
• Provide frontline phone support for desktop, laptop, printers, phones, scanners.
• Support afterhours duties and participate in on-call rotation.
• Assist with application support and deployment efforts as needed.
• Maintain and update service desk knowledge base and tickets in the system.

Skills

Tier 1 service desk support

Frontline phone support

Afterhours support

End user support

On-call rotation

Education

Associate degree

Tools

SCCM Imaging Process

IT Service Desk System

Job description

Gaston County Government Information Technology (IT) seeks a Service Desk/End User Support specialist to handle Tier 1 tickets, provide frontline phone support, and participate in on-call rotations. Training and growth opportunities exist within a county-wide IT environment.

The role emphasizes assisting with new applications, device setup, and IT documentation, with an anticipated salary range of $22.45–$26.66 per hour and a requirement to pass a background check and drug screening.