Client Services Assistant

Gaston County Government; Gastonia (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Gaston County Government Information Technology is seeking a skilled technician to support PC deployments, hardware inventory, and disposal of obsolete equipment in Gastonia, NC. The role requires coordinating with end users, applying OS images, and ensuring devices are refreshed and documented properly.

Ideal candidates will have a high school diploma or GED, familiarity with SCCM, and the ability to manage equipment in an inventory system.

Qualifications

• High school diploma or GED required.
• Experience with equipment deployment and OS imaging preferred.
• Ability to handle equipment disposal data and documentation.

Responsibilities

• Prepare equipment for deployment using SCCM to apply OS image.
• Install additional software and schedule equipment refresh with end users.
• Maintain equipment inventory and generate reports for accuracy.
• Assist with disposal of obsolete equipment ensuring drives are removed and properly stored.
• Support Service Desk and end-user requests as needed; undergo background check and drug screen.

Skills

End-user communication

Teamwork

Education

High School diploma or GED equivalent

Tools

SCCM

Inventory management system

OS imaging

Job description

Gaston County Information Technology (IT) supports application development, a County-wide network infrastructure, internet service, server management, centralized data storage, backups, desktop solutions, IP/digital/analog phones, cell phones, a centralized service desk, wireless networking, IT Security, and much more.

The anticipated hiring range for this position is $18.56 - 22.04

The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

PC Deployments

• Prepare equipment for deployment using SCCM to apply OS image.
• Install additional software.
• Communicate with end users to schedule equipment refresh.
• Setup Equipment and Configure
• Quality Check with End User to Ensure All Applications are Available and Functioning
• Remove Old Equipment

Equipment Inventory

• Maintains Computer Equipment Inventory for Deployments, Equipment Moves and Equipment to be Disposed.
• Uses inventory management system to generate reports and validate inventory accuracy.
• Maintain equipment storage areas and reports low inventory levels to manager
• Assist with the receiving, inventorying, labeling and storing of new equipment.

Disposal of Obsolete Equipment

• Prepare equipment for disposal by removing all hard drives and storing them in designated area to be destroyed.
• Palatize equipment in designated storage area - labeling description of equipment on palate.
• Assist Client Service Technicians as needed with equipment moves, end user support and Service Desk coverage.

High School diploma or GED equivalent required.

The applicant selected must undergo a criminal background check and pass a drug screening test prior to employment.