Service Desk Technician I — Frontline IT Support

Crmpaintings; Oklahoma; On-site; USD 50,000 - 60,000; Full time

Job summary

The HR Group – Information Technology is hiring a Service Desk Technician Level 1 in Prague, OK. The role supports employees across The HR Group and affiliates, handling intake, triage, and resolution of service desk requests with a strong focus on user experience.

You will assist with basic cybersecurity training, participate in infrastructure deployment, and maintain documentation for audits and knowledge base development. This is a full-time on-site position.

Qualifications

• Two to four years of experience in IT support or help desk.
• Foundational knowledge of Windows and macOS operating systems.
• Strong written and verbal communication to non-technical users.
• Working knowledge of Microsoft 365 and SharePoint sites.
• Ability to manage competing priorities in a fast-paced environment.
• Customer-focused approach with solid problem-solving skills.

Responsibilities

• Serve as the primary point of contact for employees needing technical assistance.
• Document all support activity and resolve routine requests per SLAs.
• Escalate complex issues with clear documentation for Level 2 teams.
• Provide clear, step-by-step guidance to users via phone, email, and chat.
• Support entry-level cybersecurity efforts and assist with infrastructure projects.

Skills

Windows & macOS basics

Microsoft 365

SharePoint

Communication skills

Prioritization

Customer service mindset

Education

IT Degree or Certification (plus)

Tools

ServiceNow

Zendesk

Job description

The HR Group – Information Technology is hiring a Service Desk Technician Level 1 in Prague, OK. The role supports employees across The HR Group and affiliates, handling intake, triage, and resolution of service desk requests with a strong focus on user experience.

You will assist with basic cybersecurity training, participate in infrastructure deployment, and maintain documentation for audits and knowledge base development. This is a full-time on-site position.