Service Desk Technician I — Evening Shift

Clayton Homes (New); United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) match

Medical plan

Dental plan

Vision plan

Paid time off

Holidays

Job summary

Clayton Homes (New) is seeking a Service Desk Tech I for second shift (11am–8pm). You will be the first point of contact for team members needing technical assistance with hardware, software, and other technology-related issues.

You will troubleshoot, fulfill service requests, and collaborate with TEC teams to support new functionality. You will work within the Enterprise Technology Operations group, interacting with Desktop Support, Systems Engineering, Networking and Security teams to resolve

Qualifications

• Strong problem-solving and analytical abilities.
• Detail-oriented with excellent documentation skills.
• Customer service focus with prompt communication via phone, email, or chat.
• Ability to perform remote troubleshooting and ask pertinent questions.
• Self-starter who can work remotely or with minimal supervision.
• Comfortable working under time constraints and shifting priorities.
• Excellent written and verbal communication with diverse stakeholders.
• Willingness to work a variety of shifts, including evenings.

Responsibilities

• Provide phone queue and incident queue support.
• Diagnose and troubleshoot hardware, software, and network issues.
• Communicate effectively with customers and team members.
• Triage and resolve service requests; escalate when needed.
• Perform remote troubleshooting and collect diagnostic information.
• Contribute to knowledge management and process improvements.

Tools

Customer Support

Issue Tracking

IT Service Management

Knowledge Management

Network Troubleshooting

Process Improvement

System Administration

System Configuration

Technical Support

Job description

Clayton Homes (New) is seeking a Service Desk Tech I for second shift (11am–8pm). You will be the first point of contact for team members needing technical assistance with hardware, software, and other technology-related issues.

You will troubleshoot, fulfill service requests, and collaborate with TEC teams to support new functionality. You will work within the Enterprise Technology Operations group, interacting with Desktop Support, Systems Engineering, Networking and Security teams to resolve