Service Desk Technician: Frontline Tech Support & Growth

Bayhealth; Dover (DE); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

On-Site Health, Dental, Vision

Paid Time Off & Holidays

Matching 401(k)/403(b)

Educational Reimbursement

Flexible Spending Accounts

On Site Child Care

Voluntary Benefits

Job summary

Bayhealth Medical Center Kent Campus seeks a Service Desk Technician to be the first point of contact for the user community. You will resolve simple issues and escalate complex ones to specialists, while maintaining records of correspondence and actions taken.

Under supervision, you will enter and prioritize incidents, change requests, and work orders in the ticketing system, escalate when needed, and provide courteous, timely support to clients and coworkers.

Qualifications

• Requires High School Diploma or GED and some college coursework in technology.
• Preferred: prior customer service and/or computer troubleshooting experience.

Responsibilities

• Answer the Service Desk phone to create a complete service request record.
• Enter, categorize and prioritize incidents, change requests, work orders and problems into the ticketing system.
• Escalate tickets to appropriate technology teams when unresolved.
• Provide courteous, timely, and professional service to clients and co-workers; follow up on unresolved problems.
• Assist with password resets on Bayhealth systems and applications.
• All other duties as assigned within scope and range of responsibilities.

Skills

Customer service

Communication

Telephone handling

Problem solving

Education

High School Diploma or GED

College coursework in technology

Pursuing degree in technology

Job description

Bayhealth Medical Center Kent Campus seeks a Service Desk Technician to be the first point of contact for the user community. You will resolve simple issues and escalate complex ones to specialists, while maintaining records of correspondence and actions taken.

Under supervision, you will enter and prioritize incidents, change requests, and work orders in the ticketing system, escalate when needed, and provide courteous, timely support to clients and coworkers.