Service Desk Technician

Tandym Group; Winchester (VA); Hybrid; USD 40,000 - 65,000; Full time

Job summary

A top financial services company is seeking a Service Desk Technician to join their dynamic team in Winchester, VA. This entry-level hybrid role requires at least 10 days onsite each month. You'll provide vital technical support, responding to calls and emails, while leveraging resources to resolve issues promptly. Ideal candidates will have 3+ years of Tier 1 support experience and a solid understanding of ITIL practices. Embrace this opportunity to grow within a supportive environment that values your contributions and fosters professional development.

Qualifications

• 3+ years of Tier 1 support or similar experience.
• Call center or front-line customer support experience.

Responsibilities

• Respond to inbound calls for technical support.
• Use PC applications to document and report activities.

Skills

Tier 1 support

Customer support

ITIL knowledge

Technical troubleshooting

Tools

ServiceNow

Job description

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A top financial services company in Winchester, VA is seeking a Service Desk Technician to join their growing team.

About the Opportunity:

• Schedule: M-F
  
• Hours: 8am-4:30pm EST
  
• Setting: Hybrid role (must be onsite at least 10 days a month)
  

Responsibilities:

• Respond to inbound calls daily to provide technical support/troubleshooting
  
• Provide support via web queues, outbound interactions, and emails
  
• Leverage resources to resolve technical issues timely
  
• Use PC applications (e.g., word processing, spreadsheet, database) to document, maintain, and report functions/activities
  
• Escalate requests outside of your scope when necessary
  
• Attend weekly staff/mentor meetings
  
• Promote business unit success by adhering to company practices, policies, and procedures
  
• Perform other related duties as assigned or appropriate
  

Qualifications:

• 3+ years of Tier 1 support and capabilities or similar experience
  
• Call center or front-line customer support experience
  
• Knowledge of company operations, policies, and procedures
  
• Knowledge of ITIL (Information Technology Infrastructure Library)
  
• Previous customer service experience in a fast-paced environment
  

Desired Skills:

Familiarity with ticketing software (ServiceNow)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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