Service Desk Technician

AllSTEM Connections; Urbandale (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Level 1 Service Desk Technician for a 6-month contract to hire. The role involves providing technical support to end-users, managing Active Directory tasks, and ensuring timely resolution of hardware and software issues. Ideal candidates should possess strong problem-solving skills and technical proficiency in various systems. This position offers a competitive hourly wage and an opportunity to grow within the company.

Qualifications

• Experience with PCs, Active Directory, and Intune.
• High school diploma or GED required; AS/BA/BS degree preferred.

Responsibilities

• Provide front-line technical support to end-users.
• Manage Active Directory tasks and perform hardware diagnostics.
• Ensure timely resolution of IT-related issues.

Skills

Problem-Solving

Communication

Team Collaboration

Education

High School Diploma or GED

AS/BA/BS Degree

Tools

Active Directory

Microsoft O365

Windows 10

macOS

iOS

Intune

Job description

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This range is provided by AllSTEM Connections. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $33.00/hr

**Note: We only work on W2, we do not work on C2C/1099, we are not able to provide a Visa sponsorship/transfer, kindly do not apply if you do not meet the mentioned criteria, thank you for understanding!**

Job Title: Level 1 Service Desk

Location: Urbandale, IA 50323

Duration: 6 months (Contract to Hire)

Position Overview:

We are seeking a skilled and service-oriented Service Desk Technician to join our team. This role is responsible for delivering front-line technical support to end-users, both onsite and remotely, ensuring timely and effective resolution of hardware, software, and connectivity issues. The ideal candidate will bring strong technical proficiency, excellent problem-solving abilities, and a collaborative attitude to a fast-paced environment.

Key Responsibilities:

• Respond to and resolve phone and email support requests with professionalism and efficiency.
• Deliver both direct on-site and remote Help Desk support to users experiencing operating system, connectivity, and application issues.
• Perform hardware diagnostics, coordinate repairs, and handle PC refreshes.
• Manage Active Directory tasks, including user setup, termination, permission changes, and configuration of systems.
• Set up and maintain conference rooms and support related IT infrastructure.
• Ensure tickets are logged, updated, and closed with proper documentation in a timely and accurate manner.
• Follow established Service Desk procedures and contribute to process improvements.
• Support the installation, upgrade, and replacement of software and hardware as needed.
• Apply strong technical standards, analytical skills, and communication to resolve a variety of IT-related issues creatively and effectively.

Qualifications:

• Thorough experience with PCs, Active Directory, and Intune.
• Proficiency in Microsoft O365 Products, Windows 10, macOS, and iOS.
• Strong knowledge of computer systems, hardware peripherals, and software.
• Solid problem-solving, analytical, and team collaboration skills.
• Excellent communication and interpersonal abilities.
• Open-minded and eager to learn new technologies.
• Ability to prioritize multiple tasks and meet tight deadlines.
• Skilled in applying technical concepts, theories, and principles.
• Physically able to lift up to 50 lbs. unassisted, bend, stand, climb, and walk as needed.
• High school diploma or GED required; AS/BA/BS degree preferred.

Please send an email to [e-mail] if you have any questions

Thank you and have a great day!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology, Analyst, and Other

• Industries

  Utilities, Technology, Information and Media, and Computer and Network Security

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