Service Desk Technician

ZT Systems; Secaucus (NJ); On-site; USD 55,000 - 60,000; Full time

Job summary

ZT Systems is seeking a Service Desk Technician to provide remote support and diagnostics to customers. This role involves troubleshooting hardware and software issues and ensuring a high level of customer satisfaction. Ideal candidates should have a strong technical background and excellent communication skills.

Benefits

401(k) retirement savings plan with generous company match

Tuition reimbursement for eligible education programs

Comprehensive medical, dental, and vision coverage

Generous paid time off (PTO) and company-paid holidays

Qualifications

• 2+ years of experience in hardware testing and break fix.
• 2+ years of experience operating in an IT remote support environment.

Responsibilities

• Perform remote diagnostics and troubleshoot hardware issues.
• Maintain customer tickets and process replacement parts.

Skills

Problem Solving

Communication

Analytical Skills

Networking

Education

Associates Degree in IT, Computer Science or Electronics

Job description

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About The Role

The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues. They will remotely troubleshoot hardware and firmware, install system software and run diagnostics. As the first support contact with our customers, they will represent VSEI and be responsible for ensuring an excellent customer experience.

About The Role

The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues. They will remotely troubleshoot hardware and firmware, install system software and run diagnostics. As the first support contact with our customers, they will represent VSEI and be responsible for ensuring an excellent customer experience.

What You Will Do

• Remote troubleshooting
• Experience in reading and interpreting enterprise log files
• BIOS and Flash ROM updates
• Installation of new application software
• Produce detailed test and failure analysis reports
• Support other teams within the engineering department as needed
• Maintain customer tickets within our case management system
• Process customer replacement parts and/or systems
• Identify opportunities for improvement
• Provide ongoing feedback and guidance
• Own the customer experience and drive initiatives for improvement
• This position will require a Saturday or Sunday coverage.
  
  
  

What You Bring

• Fundamental understanding of Server architecture and components (CPU, power supply, memory, graphics cards, flash memory, etc.)
• Hands on experience with enterprise hardware troubleshooting / break fix / upgrades
• Ability to remotely diagnose and root cause enterprise system failure
• Ability to use custom Linux and Windows-based diagnostic/test programs
• Networking experience (cabling switches, fiber, port configurations, and VLAN)
• Understanding of hardware and software interactions; able to apply this understanding to resolve issues
• Analytical problem solving
• Strong oral and written communication skills
• Proactive, positive, deliberate, and focused thinking
• Associates Degree in IT, Computer Science or Electronics, Certificate of Completion of Technical School (A+, Network+, Server+, etc.), or equivalent experience
• 2+ years of experience in hardware testing and break fix
• 2+ years of experience operating in an IT remote support environment
• Some travel may be required
• The ability to lift up to 50 pounds when necessary
• The ability to safely climb ladders when necessary
• The ability to wear personal protective gear correctly when necessary
• The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity
• The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity
  
  
  

About ZT Systems

At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

At ZT Systems, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future.

Compensation & Financial Security

• Competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan with generous company match
• Tuition reimbursement for eligible education programs
  
  
  

Health & Wellness

• Comprehensive medical, dental, and vision coverage with access to leading providers
  
  
  

-Mental health resources and employee wellness support programs-

• Company-paid life and disability insurance
  
  
  

Time Away & Work-Life Balance

• Generous paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs
  
  
  

Growth & Purpose

• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about
  
  
  

These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here.

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Hardware Manufacturing

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