Service Desk Technician

Salal Credit Union; Seattle (WA); Hybrid; USD 41,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) with employer match

Tuition reimbursement

Monthly transportation subsidy

Paid time off

Profit-sharing bonus program

Job summary

Salal Credit Union in Seattle is hiring an IT Service Desk Technician to deliver exceptional technology support to employees across our organization. You'll be the first point of contact for a wide range of issues and help ensure teams have the tools they need to stay productive.

This hybrid role requires on-site presence at our Northgate headquarters every Wednesday with a rotating schedule and occasional Saturday shifts.

Qualifications

• 1+ year of hardware and system support experience preferred.
• Associate's Degree in Information Technology or equivalent work experience.
• Access to a reliable, insured personal vehicle for on-site troubleshooting at branches.

Responsibilities

• Serve as the first point of contact for employees, resolving a wide variety of technology issues.
• Set up, deploy, and maintain laptops, mobile devices, and other technology.
• Manage user accounts and system access throughout the employee lifecycle.
• Support workplace technologies including IP phones, conference room tech, and business apps.
• Contribute to IT projects, process improvements, and documentation.
• Respond to incidents with teammates and support critical business systems.
• Share expertise to help build technical knowledge across the organization.

Skills

Customer service

Troubleshooting

Analytical thinking

MS Office

Education

Associate's Degree in Information Technology

Job description

Salal Credit Union is hiring an IT Service Desk Technician to deliver exceptional technology support to employees across our organization. In this role, you'll play a key role in resolving technical challenges, deploying and supporting workplace technology, and ensuring our teams have the tools they need to succeed every day.

This is a hybrid position based at our Northgate headquarters. Team members work onsite each Wednesday and participate in a rotating onsite schedule, including one full week onsite every three weeks. A rotating Saturday shift is also required approximately once every three weeks.

Occasional travel to our various branches in the Seattle metro area is also required so access to a reliable vehicle to conduct these service calls is necessary.

What you'll do:

• Serve as the first point of contact for employees, helping resolve a wide variety of technology issues and ensuring a positive support experience.
• Set up, deploy, and maintain laptops, mobile devices, and other technology that keeps our workforce connected and productive.
• Manage user accounts and system access throughout the employee lifecycle.
• Support workplace technologies including IP phones, conference room technology, and business applications.
• Contribute to IT projects, process improvements, and documentation that strengthen our technology environment.
• Partner with teammates to respond to incidents, maintain compliance standards, and support critical business systems.
• Share expertise with coworkers and end users to help build technical knowledge across the organization.

What you'll bring:

• 1+ year of hardware and system support experience is preferred.
• Associate's Degree in Information Technology or equivalent work experience.
• Access to a reliable, insured personal vehicle and a valid driver's license for occasional hardware delivery and on-site troubleshooting at area branches.
• Clean driving record.
• Proficiency with Microsoft Office Suite.
• Success working in a fast-paced environment while navigating rapid changes.
• Strong communication skills and advanced customer service skills.
• Ability to analyze information and problem solve through troubleshooting.

Nice to have:

• CompTIA A+ certification completed within first year of employment.

What we offer:

• Most candidates can expect a starting offer between $29.68-$35.61 per hour based on experience. The full base salary range for this role is $29.68-$41.55 per hour.
• Ability to earn additional compensation through our profit-sharing bonus program.
• Comprehensive benefits include health, dental, and vision insurance. Our high deductible plan options include a health savings account (HSA) with annual company-paid contributions.
• Paid time off plans that include vacation, sick, and holiday time.
• Tuition reimbursement.
• 401(k) plan including an employer match.
• Monthly transportation subsidy.
• And more!

Expanded details about our benefit offerings can be found at the following link: https://www.salalcu.org/careers

About Salal Credit Union:

We have helped thousands of members manage their money by making bold, measured decisions to offer the right products to each person. Our mission is to break down financial barriers for the innovators in our community by offering good rates, low fees, and dedicated personal services. Beyond that, we are committed to giving 5% of our annual income to help people and causes in the communities we serve, because we know that many small actions, when added together, can make big impacts.

Helping our employees build and achieve their career goals is equally as important to us, and we are dedicated to fostering a positive work environment in which they can thrive. We strongly prioritize their growth and development as well as their impact to the community so we can be an institution that our employees are proud to be a part of.

Salal Credit Union strives to maintain a work environment free from discrimination where employees are treated with dignity and respect. Salal Credit Union does not discriminate on the basis of race, sex, gender identity, religion/creed, pregnancy, age, physical or mental disability, size or shape, marital status, national origin, genetics/genetic markers, military or veteran status, sexual orientation or any other characteristic protected by applicable laws. We adhere to these principles in all aspects of employment. We believe that by adhering to these policies we can cultivate a welcoming environment by embracing each individual's identities and abilities.

To request a reasonable accommodation in order to complete your application or if you need this job announcement in an alternative format, contact the Talent Acquisition Team at [e-mail]. If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.

Salal Credit Union participates in E-Verify.

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