Service Desk Technician

Booz Allen Hamilton; Lincoln (MA, NE); On-site; USD 52,000 - 108,000; Full time

Job summary

An established industry player is seeking a dedicated IT Service Desk professional to enhance their customer support capabilities. This role involves leveraging advanced consulting skills and technical expertise to develop innovative solutions for complex challenges. You will have the opportunity to mentor team members and work in a people-first culture that values your growth and well-being. With a focus on professional development and a balanced life, this position offers a unique chance to make a significant impact while enjoying comprehensive benefits. Join a team that empowers you to succeed and supports your journey.

Benefits

health benefits

life insurance

disability benefits

financial benefits

retirement benefits

paid leave

tuition assistance

work-life programs

dependent care

recognition awards program

Qualifications

• 2+ years of experience in IT Service Desk customer support using enterprise tools.
• Experience with identity management in a cloud environment.

Responsibilities

• Provide in-depth support and lead problem-solving for technology products.
• Develop innovative solutions to complex problems and mentor team members.

Skills

IT Service Desk customer support

identity management configuration

Tier 1 Service Desk support

Education

Associate’s degree in IT

Job description

Your growth matters to us - explore our career development opportunities.

BE EMPOWERED TO SUCCEED

Connect with others in our people-first culture and enhance our collective ingenuity.

SUPPORT YOUR WELLBEING

Learn how we’ll support you as you pursue a balanced, fulfilling life.

YOUR CANDIDATE JOURNEY

Discover what to expect during your journey as a candidate with us.

Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply advanced consulting skills and extensive technical expertise, including full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction, and mentor and supervise team members.

Basic Qualifications:

• 2+ years of experience in IT Service Desk customer support, using enterprise tools
• Experience with identity management configuration and management in a cloud environment
• Experience supporting a Tier 1 Service Desk
• Associate’s degree in an IT field

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, education, knowledge, skills, competencies, experience, and organizational requirements. The projected compensation range for this position is $52,900 to $108,000 (annual USD). This posting will close within 90 days from the Posting Date.