Support Desk Technician

Corporate Business Solutions; Bentonville (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Paid time off

Company car

iPhone

Job summary

Corporate Business Solutions is seeking a Service Desk Technician to provide first level remote and on-site support for our customers in Bentonville, Arkansas. The role involves handling incoming requests, escalating as needed, installing and maintaining systems, and ensuring strong communication with clients.

Candidates should be comfortable with Windows environments, VPNs, malware removal, hardware troubleshooting, and documenting actions clearly for ticket tracking and team knowledge sharing.

Qualifications

• Experience with Windows Server 2008 R2, 2012, Windows 7 and Windows 8.
• Experience with Mac OS X.
• Basic understanding of virtualization.
• Experience with configuring and troubleshooting LANs (routers, switches, modems, security appliances).
• Experience with VPNs.
• Experience with malware removal.
• Experience with cabling and associated equipment.

Responsibilities

• Monitor service boards and customer tickets.
• Monitor the remote monitoring and management (RMM) system.
• Support Windows 7 and 8.
• Support common business applications.
• Configure remote-access VPN software for workstations, tablets and smartphones.
• Remove viruses, malware, spyware and SPAM.
• Upgrade, troubleshoot and repair computer hardware.
• Work with CBS teams to install or replace servers and network equipment.
• Fast turnaround of customer requests.
• Complete time reporting in a timely fashion.
• Maintain thorough documentation.

Skills

Windows Server knowledge

Mac OS X

Virtualization basics

LAN/WAN networking

VPNs

Malware removal

Hardware cabling

Tools

RMM software

Remote-access VPN software

Job description

Job Description

The Service Desk Technician is responsible for providing first level remote and onsite support for our customers. The Technician will process incoming customer requests by either working on them directly or escalating them to an appropriate resource. In addition, the Technician will provide installation, monitoring and maintenance support. Professional appearance and strong communication skills are required.

Responsibilities

• Monitor service boards and customer tickets
• Monitor the remote monitoring and management (RMM) system
• Support Windows 7 and 8
• Support common business applications
• Configure remote-access VPN software for workstations, tablets and smartphones
• Remove viruses, malware, spyware and SPAM
• Upgrade, troubleshoot and repair computer hardware
• Work with CBS teams to install or replace servers and network equipment
• Fast turnaround of customer requests
• Complete time reporting in a timely fashion
• Maintain thorough documentation

Experience

• Basic knowledge of Microsoft Windows Server 2008 R2, 2012, Windows 7 and Windows 8
• Experience with Mac OS X
• Basic understanding of virtualization
• Experience with configuring and troubleshooting LANs (routers, switches, modems, security appliances)
• Experience with VPNs
• Experience with malware removaln
• Experience with cabling and associated equipment.

Compensation

This position offers a competitive salary with a complete benefits package, including medical, dental, and vision insurance, matching 401K, paid time off, iPhone and corporate car.