Service Desk Support Specialist

0101 The Huntington National Bank; Tupelo (MS); On-site; USD 42,000 - 54,000; Full time

Job summary

The Huntington National Bank is seeking a Service Desk Analyst to provide timely technical assistance and end-user support across the enterprise. This role focuses on resolving computer system, hardware, and software issues for colleagues.

You will handle inquiries by phone or chat, document actions in the ticketing system, and work with internal teams to improve service metrics while maintaining high service quality.

Qualifications

• Minimum 1 year IT support or call center experience.
• Associate's degree or equivalent in IT-related field.
• Authorized to work in the United States.

Responsibilities

• Provide outstanding service to Huntington colleagues daily.
• Diagnose and resolve technical issues via phone or chat.
• Document issues and resolutions in the ticketing system.
• Collaborate with internal support groups to improve service.
• Maintain up-to-date knowledge of Huntington products and procedures.
• Follow up with customers to ensure issues are resolved.

Skills

IT support

Customer service

Call center

Education

Associate's degree

Tools

A+ certification

HDI certification

Network+ certification

Job description

The Huntington National Bank is seeking a Service Desk Analyst to provide timely technical assistance and end-user support across the enterprise. This role focuses on resolving computer system, hardware, and software issues for colleagues.

You will handle inquiries by phone or chat, document actions in the ticketing system, and work with internal teams to improve service metrics while maintaining high service quality.