Service Desk SRM Technician - AD & IT Operations

Leidos LLC; Norfolk (VA); Vor Ort; USD 50.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid leave

Retirement program

Zusammenfassung

Leidos is seeking an experienced technician for the SMIT Service Desk SRM in our Norfolk, VA office. You will manage Active Directory objects, create accounts and mailboxes, and support file shares while handling inquiries by phone or email.

The role requires 1–3 years of IT help desk experience, NMCI/SIPR familiarity, and PowerShell proficiency. Expect shift work incl. overnights/weekends and a US citizenship clearance. Training and career growth within Leidos are available.

Qualifikationen

• High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education.
• Minimum of 6 months of tenure with the NMCI Service Desk.
• 8570 certification - CompTIA Security+CE.
• Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
• Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
• Proficiency with Microsoft PowerShell.

Aufgaben

• Create and update computer objects in Microsoft Active Directory.
• Create and update functional accounts and mailboxes in Microsoft Active Directory.
• Support administration of network share folders through the addition and removal of share administrators.
• Reactivation/deactivation of user accounts including the transfer of user mailbox and data.
• Addition and removal of VIP and EVIP status including storage increase/decrease, mailbox transfers, and profile updates.
• Answer internal and external customer inquiries concerning submitted Service Requests via email or telephone.
• Schedule Field Service to perform a customer\'s requested move within a site.
• Take action on customer issues and coordinate escalations to the applicable internal team.
• Resolve technical issues from customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions about features, specs, repairs, and entitlements.
• Proactively assist customers to avoid or reduce problem occurrence.
• Participates in projects for process or quality improvements.

Kenntnisse

Strong problem-solving skills

Excellent written and verbal comms

Customer service focus

Teamwork

Attention to detail

Ausbildung

Bachelor's degree in Computer Science or related IT field

Tools

Active Directory

PowerShell

HPSM ticketing system

Knowledge Management System

Jobbeschreibung

Leidos is seeking an experienced technician for the SMIT Service Desk SRM in our Norfolk, VA office. You will manage Active Directory objects, create accounts and mailboxes, and support file shares while handling inquiries by phone or email.

The role requires 1–3 years of IT help desk experience, NMCI/SIPR familiarity, and PowerShell proficiency. Expect shift work incl. overnights/weekends and a US citizenship clearance. Training and career growth within Leidos are available.