Service Desk SRM Technician: AD & Access Expert

Via Logic LLC; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Leidos in Norfolk, VA seeks an experienced technician for the SMIT Service Desk SRM Team. You will handle AD objects, mailboxes, and account transfers, supporting NNCI/SIPR in a Tier 1 role. Strong PowerShell skills, Security+ CE, and solid communication are required for timely ticket resolution.

Responsibilities include responding to inquiries, coordinating field service moves, and documenting all actions. This on-site role demands reliability, security awareness, and teamwork.

Qualifications

• High school education or equivalent with 1–3 years of general experience, or equivalent college-level education.
• 8570 certification - CompTIA Security+ CE.
• Proven experience with Microsoft Active Directory and PowerShell scripting.
• Strong written and verbal communication skills, and issue documentation ability.

Responsibilities

• Create and update objects and accounts in Microsoft Active Directory.
• Manage functional accounts and mailboxes in Active Directory.
• Support network share permissions and user mailbox/data transfers.
• Respond to service requests via email or phone and coordinate escalations.
• Document issues, troubleshooting steps, and resolutions in the KM system.
• Participate in process or quality improvement projects.

Skills

PowerShell

Security+ CE

Communication skills

Education

Bachelor's degree in Computer Science, Engineering, or related IT

Tools

HPSM

Job description

Leidos in Norfolk, VA seeks an experienced technician for the SMIT Service Desk SRM Team. You will handle AD objects, mailboxes, and account transfers, supporting NNCI/SIPR in a Tier 1 role. Strong PowerShell skills, Security+ CE, and solid communication are required for timely ticket resolution.

Responsibilities include responding to inquiries, coordinating field service moves, and documenting all actions. This on-site role demands reliability, security awareness, and teamwork.