Service Desk SRM Technician: Enterprise IT Support

Leidos; Norfolk (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Leidos is seeking a Service Desk SRM Technician in Norfolk, VA to support the NMCI environment. You will handle user accounts, AD objects, and mailbox transfers, while coordinating field service moves and responding to service requests by phone or email.

The role emphasizes strong communication, PowerShell proficiency, and adherence to security guidelines, with shifts including overnights and weekends as needed.

Qualifications

• High school education or equivalent and 1–3 years general experience, or equivalent combination of experience and college level education.
• Minimum 6 months tenure with NMCI Service Desk.
• 8570 certification - CompTIA Security+ CE.
• Experience supporting NNPI and/or SIPR in a Tier-1 role.
• Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
• Superior written and verbal communication skills.
• Proficiency with PowerShell.
• Strong problem-solving skills.
• Advanced knowledge of computer and networking technology.
• Must be a US Citizen.
• Able to work assigned shifts including overnights and weekends.

Responsibilities

• Create and update computer objects in Microsoft Active Directory.
• Create and update functional accounts and mailboxes in Active Directory.
• Support administration of network share folders by managing share administrators.
• Reactivate/deactivate user accounts including mailbox and data transfers.
• Manage VIP/EVIP status including storage and mailbox updates.
• Answer internal and external inquiries concerning submitted service requests by email or phone.
• Schedule Field Service to perform customer moves within a site.
• Coordinate escalation of issues to applicable internal teams.
• Resolve technical issues relating to hardware and software from customer contacts.
• Respond to service, product, technical, and customer-relations questions on features and repairs.
• Proactively assist customers to avoid or reduce problem occurrence.
• Participate in projects for process or quality improvements.

Skills

PowerShell

Communication

Problem solving

Networking knowledge

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Active Directory

HPSM ticketing

Knowledge Management System

Job description

Leidos is seeking a Service Desk SRM Technician in Norfolk, VA to support the NMCI environment. You will handle user accounts, AD objects, and mailbox transfers, while coordinating field service moves and responding to service requests by phone or email.

The role emphasizes strong communication, PowerShell proficiency, and adherence to security guidelines, with shifts including overnights and weekends as needed.