Service Desk SRM Technician — Active Directory Pro

Leidos Inc; Norfolk (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

Leidos, Inc. in Norfolk, VA seeks a Service Desk SRM Technician to handle a variety of service requests, including AD object management, mailbox transfers, and VIP status changes.

You will coordinate with internal teams and support desktop, network, and security aspects for NMCI-related requests. The role requires 6 months on NMCI Service Desk, CompTIA Security+ CE, PowerShell proficiency, and excellent communication.

Qualifications

• 6 months tenure with the NMCI Service Desk.
• 8570 certification - CompTIA Security+ CE.
• Experience supporting NNPI and/or SIPR in a Tier 1 role.
• Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
• Superior written and verbal communication skills.
• Proficiency with Microsoft PowerShell.
• Advanced knowledge of computer and networking technology.
• Proficient with HPSM ticketing and Knowledge Management System.
• Must be a US Citizen.

Responsibilities

• Create and update computer objects in Microsoft Active Directory.
• Create and update functional accounts and mailboxes in Microsoft Active Directory.
• Support administration of network share folders through the addition and removal of share administrators.
• Reactivation/deactivation of user accounts including the transfer of user mailbox and data.
• Addition and removal of VIP and EVIP status including storage increase/decrease, mailbox transfers, and profile updates.
• Answer internal and external customer inquiries concerning submitted Service Requests via email or telephone.
• Schedule Field Service to perform a customer's requested move within a site.
• Coordinate escalation of issues to applicable internal teams for corrective action.
• Resolve technical issues related to hardware and software from customer contacts and proactive systems.
• Respond to service, product, technical, and customer-relations questions about features, specs, and repairs.
• Proactively assist customers to avoid or reduce problem occurrence.
• Participate in projects for process or quality improvements.

Skills

Microsoft PowerShell

Problem solving

Networking technology

Documentation

HPSM ticketing

Knowledge Management System

Written and verbal communication

US Citizenship

Education

Bachelor's degree in Computer Science, Engineering, Business, or related IT

Tools

PowerShell

HPSM

Knowledge Management System

Job description

Leidos, Inc. in Norfolk, VA seeks a Service Desk SRM Technician to handle a variety of service requests, including AD object management, mailbox transfers, and VIP status changes.

You will coordinate with internal teams and support desktop, network, and security aspects for NMCI-related requests. The role requires 6 months on NMCI Service Desk, CompTIA Security+ CE, PowerShell proficiency, and excellent communication.