Service Desk Specialist: Windows, 365 & Endpoint Support (On-Site)

Accenture PLC; Chicago (IL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Accenture Flex, a leading global professional services company, seeks a Service Desk professional to provide first-line IT support for Windows, Office 365, VPN, and device issues. You will work onsite in the Chicago area, with 1-2 days per week on-site in Evanston, IL, and shifts between 7 am and 7 pm CST.

This role emphasizes customer service, ticket logging in ServiceNow, incident handling, password resets, MFA, Intune, and collaboration with Level 2 when needed.

Qualifications

• Minimum 1 year in a service desk or similar environment.
• Experience with Windows and Microsoft 365 apps.
• Experience with Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
• Experience using ServiceNow or a similar ITSM platform.
• High School Diploma or GED.

Responsibilities

• Receive and triage incidents via phone, email, or portal.
• Log, categorize, prioritize, and close requests in ITSM.
• Provide first-contact troubleshooting for devices and networks.
• Support Microsoft 365 apps and related services.
• Perform password resets, MFA, and account unlocks.
• Assist with Intune, Windows Autopilot, and JAMF procedures.
• Escalate complex issues to Level 2 as needed.
• Maintain ticket ownership and communicate status.
• Participate in on-site readiness and 24x7 shift coverage as assigned.

Skills

Service Desk experience

Windows OS

Microsoft 365

Outlook

VPN

Network connectivity

MFA

Intune

Active Directory

ServiceNow

Customer service

Education

High School Diploma or GED

Tools

ServiceNow

Job description

Accenture Flex, a leading global professional services company, seeks a Service Desk professional to provide first-line IT support for Windows, Office 365, VPN, and device issues. You will work onsite in the Chicago area, with 1-2 days per week on-site in Evanston, IL, and shifts between 7 am and 7 pm CST.

This role emphasizes customer service, ticket logging in ServiceNow, incident handling, password resets, MFA, Intune, and collaboration with Level 2 when needed.