Service Desk Specialist TS/SCI - Ft Bragg, NC

Apex Systems; Fort Bragg (NC); On-site; USD 47,000 - 55,000; Full time

Job summary

Apex Systems is hiring a Service Desk Specialist in Fayetteville, NC (100% onsite) to deliver first-contact support for hardware, software, and applications and to escalate complex incidents when needed.

The role involves STIGs/IAVA tasks, Active Directory operations, and working in a DoD-cleared environment. Shift: 3rd shift. Competitive hourly pay.

Qualifications

• Provides first contact and incident resolution to customers with hardware, software, and application problems.
• Attempts to resolve incidents at Tier I and escalates to Tier II/III when required.
• Documents incident status and solutions in incident databases.

Responsibilities

• Provide first contact and incident resolution for hardware, software, and application problems.
• Escalate complex incidents to Tier II/III as needed and document steps taken.
• Assist with account requests, e-mail, and directory access guidance when needed.

Skills

Incident resolution

Tier I/II support

Documentation

Windows knowledge

Customer support

Education

AS degree

BS degree

MS degree

Tools

Active Directory

STIGs & IAVA

Imaging systems

Job description

Job#: 3051332

Job Description

Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.

Job #: 3051332

Apex Systems is currently hiring for Service Desk Specialist with a top defense technology firm.

Project Details / Mission Supported

You will be supporting mission-focused technology solutions supporting the U.S. Army Intelligence and Security Command. You will specialize in delivering secure communications, advanced IT services and full-spectrum systems engineering to enable critical military and government operations.

Qualified candidates will have the following experience and skills

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.
• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications.
• Works through various types of Tier II issues with telephone assist.
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability.
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
• Possesses comprehensive knowledge of desktop operating systems and applications.

Skills / Experience

• Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Education / Experience Requirements

Must meet one of the below labor categories to qualify:

• AS degree & 7+ years of IT experience
• BS degree & 5+ years of IT experience
• MS Degree & 3+ years of IT experience

Location: Fayetteville, NC (100% onsite)

Shift Hours: 3rd Shift (Monday-Thursday 6:45pm-5:15am)

Pay Rate: $34.87/hr + 5.09 (SCA Fringe Benefit)

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Department of Defense TS/SCI clearance as a condition and continuation of employment.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. 3031730

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.