Service Desk Specialist, SDS (Network Ops and Control Tech)

Indiana University; Indianapolis (IN); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

HSA contributions

Retirement plan

Tuition subsidy

Paid holidays

Paid time off

Job summary

Indiana University’s GlobalNOC unit seeks a foundational-level IT support professional to provide troubleshooting, monitoring, and documentation across network services. You will assist with network and information system needs, contributing to high-quality client support for diverse university networks.

The role emphasizes clear communication, professionalism, and time-management in a hybrid work environment with in-office and remote components across Indiana locations.

Qualifications

• Proficiency in written and verbal communication required.
• Professional demeanor and client-focused approach expected.
• Strong time management and ability to prioritize tasks.
• Demonstrated commitment to high-quality work.

Responsibilities

• Provides trouble-shooting, monitoring, tracking, resolution, and documentation for network support areas.
• Assists team members in establishing network and information system needs.

Skills

Communication skills

Professionalism

Time management

Quality commitment

Education

High school diploma or equivalent

Job description

Department

UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUINA)

Department Information Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120 plus, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.

Why work here?

Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.

Grow your skills and career. With the 20 plus networks we operate and manage, and the size and variance of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.

Enjoy the life-friendly moderate cost of living of the Midwest, or work remotely. In Indiana, we have 2 locations- Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support a hybrid of in-office and work-from-home.

Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, varied workforce, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super-friendly.

Job Summary

Provides trouble-shooting, monitoring, tracking, resolution, and documentation for all network support areas. Assists team members in establishing network and information system needs. Provides customer support for issues, requests, and questions related to all network support areas. Performs administrative and miscellaneous duties associated with record keeping, inventory, safety and other requirements.

Qualifications

EDUCATION

RequiredHigh school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

PreferredSome experience in a related technical area.

SKILLS

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.

Working Conditions / Demands

This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indianapolis, Indiana or Bloomington, Indiana

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Job Classification

Career Level: Foundational FLSA: Nonexempt Job Function: Information Technology Job Family: Network Admin, Analysis, & Eng

Equal Employment Opportunity

Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Contact Us Request Support

Telephone: [phone]