Remote Service Desk Specialist: Network Support & Growth

Indiana University Bloomington; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Tuition subsidy

Retirement plan

Job summary

Indiana University Bloomington's UITS GLOBALNOC CLIENT SERVICES is seeking a Network Support Specialist to provide troubleshooting, monitoring, and documentation for network services. You will assist in establishing network and information system needs and deliver responsive support to clients.

This full-time on-site role at Indianapolis/Bloomington locations emphasizes teamwork, professionalism, and quality, with growth opportunities and training support.

Qualifications

• Proficient written and verbal communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.

Responsibilities

• Provides trouble-shooting, monitoring, tracking, resolution, and documentation for all network support areas.
• Assists team members in establishing network and information system needs.
• Provides customer support for issues, requests, and questions related to all network support areas.
• Performs administrative and miscellaneous duties associated with record keeping, inventory, safety and other requirements.

Skills

Written & Verbal Communication

Professionalism

Time Management

Quality Focus

Education

High school diploma or equivalent

Job description

Indiana University Bloomington's UITS GLOBALNOC CLIENT SERVICES is seeking a Network Support Specialist to provide troubleshooting, monitoring, and documentation for network services. You will assist in establishing network and information system needs and deliver responsive support to clients.

This full-time on-site role at Indianapolis/Bloomington locations emphasizes teamwork, professionalism, and quality, with growth opportunities and training support.