SERVICE DESK SPECIALIST - INFORMATION SERVICES - FULL-TIME DAY SHIFT (25149)

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision plans

9 paid holidays

Tuition reimbursement

Job summary

Bergen New Bridge Medical Center is seeking a Computer Technician to install, maintain, and support computer systems and networks on-site in Paramus, NJ. The role focuses on service desk duties, asset management, and end-user support across multiple sites.

The ideal candidate has 1–2 years of experience, a high school diploma (Bachelor's preferred), and solid knowledge of Windows 10 and Office 365. A comprehensive benefits package and ample paid time off are provided.

Qualifications

• Proficient in Windows 10 and Microsoft Office 365.
• Strong troubleshooting and problem resolution skills.
• Customer service oriented with clear communication.

Responsibilities

• Install, upgrade, and maintain hardware and software for IT systems.
• Perform IT Service Desk duties with ticket resolution.
• Support mobile devices and mobile device management systems.
• Assist with remote connectivity (VPN, RDP, Office 365 Web Access).
• Set up end user systems, profiles, domain access, file/print sharing, and Outlook.
• Perform MACs (move/add/change) across multiple locations.
• Maintain asset inventory for hardware.
• Troubleshoot computer, printing, phone system issues and related apps.
• Document equipment, faults, and resolutions daily.
• Coordinate with vendors to resolve outages and deficiencies.

Skills

Windows 10

Microsoft Office 365

Troubleshooting

Customer service

Education

High School Diploma

Bachelor's degree

Job description

Job Category: Information Technology

Requisition Number: SERVI009563

• Full-Time
• On-site

Locations

Showing 1 location

New Jersey CPB
Paramus, NJ 07652, USA

Description

Join Our Team at Berge New Bridge Medical Center!**

• The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology in business sustainability. Hardware and software installations, replacements, and upgrades.
• Perform IT Service Desk duties such as call and ticket resolution with strong customer service.
• Support for mobile devices and mobile device management systems.
• Assist with remote connectivity; Virtual Private Network, remote desktop protocol, and Office 365 Web Access.
• Setup of end user systems, client profiles, domain access, file and print sharing, and Outlook.
• Perform computer and phone system MACs (move, add and changes) for multiple locations.
• Control inventory through asset management of all hardware.
• Troubleshoot computer, printing and phone system issues and other communication-related hardware and applications.
• Documents equipment, software, customer and system faults and failures on a daily basis.
• Effectively interface with vendors to resolve systems outages and deficiencies.

Performs other duties as assigned to support the overall objectives of the department and organization.

• 1 – 2 years of Computer Technician Experience is required.
• Understands and demonstrates a basic working knowledge of Windows 10 and Microsoft Office 365.
• Must be able to appropriately troubleshoot issues, coordinate resolution, and communicate to end users.

Education

• High School Diploma required.
• College Degree preferred.

Salary commensurate with experience within posted range

$22.00/ hourly

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors, including the individual’s educational background, skills, and professional experience.

Education

Required

High School or better in Diploma/GED.

Preferred

Bachelors or better.

Experience

Required

1-2 years:

• Equal Opportunity Employer
• This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.