PRE SERVICE REP - PATIENT ACCESS CENTRAL - FULL TIME DAY SHIFT (23944)

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

Tuition reimbursement

9 paid holidays

Job summary

Bergen New Bridge Medical Center in Paramus, NJ, is seeking a Pre Service Representative to support patient access. You will ensure accurate scheduling, collect demographic/insurance data, verify authorizations, and preregister patients to streamline services and billing.

The ideal candidate has 2+ years in customer service, strong communication, and proficient computer skills; bilingual Spanish is a plus. The role is on-site with a competitive benefits package.

Qualifications

• 2+ years’ work experience in customer service or related field.
• Proficient knowledge of medical terminology, billing practices and coding.
• Proficient computer skills and MS Office proficiency.
• Excellent communication skills, both verbal and written.
• Bi-lingual in Spanish a plus.

Responsibilities

• Input patient data, demographics, codes, and insurance information into the scheduling system.
• Schedule and book appointments and preregister patients.
• Obtain pertinent patient, procedure and physician information.
• Verify and obtain prior authorizations when needed.
• Collect deposits and payments; follow up on requests promptly.
• Refer self-pay patients to financial assistance and obtain financial clearance.
• Promote hospital mission, greet patients, and support departmental objectives.

Skills

Customer service

Communication skills

Bilingual Spanish

Organizational skills

Education

High School Diploma or GED

Tools

MS Office Suite

Job description

PRE SERVICE REP - PATIENT ACCESS CENTRAL - FULL TIME DAY SHIFT (23944)

Job Category : Business Office/Clerical

Requisition Number : PRESE009565

• Posted : September 14, 2026
• Full-Time
• On-site

Locations

Showing 1 location

New Jersey CPB
Paramus, NJ 07652, USA

Description

Join Our Team at Bergen New Bridge Medical Center!**

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Pre Service Rep.

Responsibilities:
Ensuring proper service date, codes, demographic and insurance information is input into the hospital scheduling system.

Scheduling/booking appointments.

Obtaining pertinent patient, procedure and physician information.

Ensuring all processes are completed daily in a timely manner.

Properly verify and obtain prior authorization when needed.

Follows up on any requests and/or messages left on work phone immediately.

The preservice representative assures that all patients have all information they need so that they will arrive on time and prepared for their appointment and the hospital has all the information required to properly bill or services.

The preservice rep will follow very specific protocols in scheduling and the collection of financial information.

Refers patients that are self-pay to the financial assistance department to schedule an appointment prior to services.

Obtains financial clearance and approval for any patient seeking services.

Preregisters the patient by verifying the accuracy of demographics and insurance information at the time of scheduling.

Collects payments for deposits to meet deductibles and co-insurance.

Participates in educational programs and in-service meetings.

Promote the mission, vision, and values of the hospital.

Greet all patients, families, and visitors with a positive attitude.

Other Duties:
Performs other duties as assigned to support the overall objectives of the department and organization.

Position Qualifications:
2+ years’ work experience in customer service or related field required.
Proficient knowledge of medical terminology, billing practices and coding.
Proficient computer skills.
Proficient with MS Office Suites.
Excellent communication skills, both verbal and written.
Proficient mathematical skills.
Outstanding people skills.
Strong organizational skills.
Bi-lingual a plus in speaking Spanish and conversing in Spanish

Education:
High School Diploma, GED, or suitable equivalent required.

Salary commensurate with experience within posted range:

$23.21 per hour

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors, including the individual’s educational background, skills, and professional experience.

Education

Required

High School or better in Diploma/GED.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.