IT Service Desk Specialist II – Secret Clearance

VetRamp; San Antonio (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

VetRamp is seeking an IT Service Desk Specialist - Level II to deliver advanced end-user support for hardware, software, and systems. The role requires handling inquiries via phone, email, or chat and escalating complex issues through the established support channels.

The position emphasizes Tier 3 investigation with a Secret clearance, and candidates should possess a Bachelor’s degree or equivalent and four years of progressive IT experience. A strong customer-service mindset is essential.

Qualifications

• Bachelor's degree or equivalent required.
• Secret clearance required (Tier 3).
• Four years of progressive IT experience.

Responsibilities

• Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
• Resolves computer software and hardware problems and acts as escalation path for moderate to highly complex issues.
• Specializes in certain technologies to assist customers and provides overflow support during peak times.

Skills

IAT II Certification

Secret Clearance

DoD 8570.01-M Compliance

Education

Bachelor's degree or equivalent

Job description

VetRamp is seeking an IT Service Desk Specialist - Level II to deliver advanced end-user support for hardware, software, and systems. The role requires handling inquiries via phone, email, or chat and escalating complex issues through the established support channels.

The position emphasizes Tier 3 investigation with a Secret clearance, and candidates should possess a Bachelor’s degree or equivalent and four years of progressive IT experience. A strong customer-service mindset is essential.