IT Help Desk Specialist – Customer Solutions

WS Audiology USA; Port Reading (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays & PTO

401k Matching Program

Tuition Reimbursement

Hearing Aid Discount Program

Relocation Assistance

Service Days & DEI Initiatives

Job summary

WS Audiology USA invites applications for an IT Help Desk Support role. You will be the initial contact for end-user requests, handling Level 1 tickets, coordinating with vendors, and using ticketing and inventory systems to document and track issues.

The role emphasizes strong customer service, adaptability, and teamwork in a fast-paced environment. Experience in IT support or admin is preferred, with advanced MS Office skills and a willingness to learn new programs.

Qualifications

• Excellent interpersonal and social skills; able to adapt to changing priorities.
• Strong interest in learning new skills and technologies.
• Excellent customer service and team-based mindset; patient and positive.
• Prior IT support, admin or customer service experience preferred.
• Advanced Microsoft Office skills (O365, Word, Excel, PowerPoint, Outlook).
• Willing to learn new programs; detail-oriented in fast-paced environments.
• Ability to follow procedures and maintain confidentiality.
• Clear communication of technical information; inventory management experience a plus.

Responsibilities

• First point of contact for end-user requests via phone and IT ticketing.
• Create and allocate new IT requests; handle Level 1 tickets.
• Coordinate with vendors and internal IT staff to manage trouble tickets.
• Use ticketing and inventory systems for communication and documentation.
• Manage open tickets and report on Service Desk analytics.
• Follow procedures for purchasing supplies for end-users and clinics.
• Document and maintain accurate inventory of assets.
• Perform administrative duties and support special IT projects.

Skills

IT support

Customer service

Interpersonal skills

Learning mindset

Attention to detail

Communication

Adaptability

Teamwork

Vendor coordination

Tools

Microsoft Office 365

Job description

WS Audiology USA invites applications for an IT Help Desk Support role. You will be the initial contact for end-user requests, handling Level 1 tickets, coordinating with vendors, and using ticketing and inventory systems to document and track issues.

The role emphasizes strong customer service, adaptability, and teamwork in a fast-paced environment. Experience in IT support or admin is preferred, with advanced MS Office skills and a willingness to learn new programs.