Service Desk Specialist

Insight Global; Kansas City (MO); On-site; USD 41,000 - 63,000; Full time

Job summary

Insight Global is seeking a Service Desk Technician in Kansas City to provide efficient first line support for technical issues. Candidates with 2-3+ years of service desk experience are preferred, particularly in engineering contexts. The role involves troubleshooting a variety of software and hardware issues and requires adaptability and strong communication skills. This is a temporary position with a potential extension available.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 2-3+ years of service desk experience, preferably in an engineering environment.
• Strong hands-on troubleshooting skills across a wide range of software.
• High integrity and transparency in communication.

Responsibilities

• Handle a wide variety of technical issues as first line of support for end users.
• Troubleshoot hardware, software, and job site-related tech issues.
• Provide hands-on, adaptable support in a dynamic environment.

Skills

Troubleshooting

Adaptability

Communication

Multitasking

Job description

3 days ago Be among the first 25 applicants

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Title: Service Desk Technician

Duration: 2-month contract with potential extension

Pay Rate: $20/hr

Openings: 1

Must-haves:

• 2-3+ years of service desk experience, preferably in an engineering environment
• Strong hands-on troubleshooting skills across a wide range of software
• Adaptable and dependable with a service-first mindset
• Extremely flexible and able to multitask in a fast-paced environment
• High integrity and transparency in communication

Plusses:

• Experience supporting engineering job site-related technologies (e.g., surveyor tools, outlets, etc.)

Day-to-day:

Insight Global is seeking a Service Desk Technician in the Kansas City, MO area. This individual will be the first line of support for end users, handling a wide variety of technical issues. Responsibilities include answering support calls and tickets from internal users, troubleshooting hardware, software, and job site-related tech issues, supporting a diverse set of engineering tools and applications, and providing hands-on, adaptable support in a dynamic environment. The client is looking to hire this individual as soon as possible.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Construction

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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