Service Desk Representative

Active Wellness Llc; Vacaville (CA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health, Dental and Vision Insurance (e

Paid Time Off (Part Time)

Parking & Transit Flexible Spending

Job summary

Active Wellness LLC is seeking a friendly Service Desk Representative at the NorthBay Health - Vacaville center to assist members, check in guests, and respond to inquiries. You will be the first point of contact, creating a welcoming atmosphere and guiding members to available services.

The role emphasizes outstanding customer service, merchandise sales, appointment scheduling, and teamwork across departments to ensure a smooth member experience.

Qualifications

• Minimum GED/High School Diploma or equivalent.
• AED/CPR/First Aid Certification is preferred.
• Proof of citizenship or legal status may be required.
• Strong customer service orientation and ability to multitask.

Responsibilities

• Greet members and manage check-in/check-out efficiently.
• Answer telephone calls and direct inquiries appropriately.
• Schedule services, appointments, and reservations.
• Assist members with purchases of retail goods and club services.
• Present membership information to prospective members and refer to Sales.

Skills

Customer service

Multitasking

Verbal communication

Detail oriented

Education

GED/High School Diploma

Tools

Member Management Systems

Job description

Job Details

Job Location: Active Wellness Center at NorthBay Health - Vacaville, CA 95687

Position Type: Part Time

Salary Range: $16.90 - $17.00 Hourly

Travel Percentage: None

Location: Active Wellness Center at Northbay - Vacaville, CA

Pay Transparency: $16.90 - $17.00 per hour (DOE); Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.

Role and Responsibilities

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Specific Responsibilities

Essential Functions

• Greet members/guests enthusiastically and efficiently handle the check-in process
• Answer telephone and field calls
• Schedule services appointments and take reservations either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Be knowledgeable about all programs and activities offered throughout the center
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain communication log and lost & found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor

Other Functions

• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting

QualificationsQualifications and Education Requirements

• Previous health club personal training experience is a plus.
• Previous experience with Member Management Systems is a plus.
• Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
• Minimum GED/High School Diploma or equivalent
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

Physical and Working Conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in a same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards

Benefits

• Health, Dental and Vision Insurance (Full Time)
• Health Flexible Spending Account (Full Time)
• Paid Time Off (Full Time)
• Parking & Transit Flexible Spending Accounts
• 401(k) (Eligible after 1 year of service + 1000 work hours)
• Legal Support Plan
• Employee Assistance Program & Mental Health Support Service
• Complimentary Club Membership and Discounts on Active Products (where applicable)

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer.