Service Desk Representative

Active Wellness; Vacaville (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Active Wellness is seeking a Service Desk Representative in Vacaville, CA. You will be the first friendly face for members, handling check-in, answering calls, scheduling appointments, and guiding purchases of retail and club services.

Your role supports member retention and small-scale sales efforts. Hourly pay ranges from $16.90 to $17.00 DOE, with rates varying by location, certifications, experience, and business needs.

Job description

Location: Active Wellness Center at Northbay - Vacaville, CA

Pay Transparency: $16.90 - $17.00 per hour (DOE); Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.

Role and Responsibilities

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.

Essential Functions

• Greet members/guests enthusiastically and efficiently handle the check-in process
• Answer telephone and field calls
• Schedule services appointments and take reservations either in person or by phone
• Assist members with purchases of retail goods and club services
• Present membership information to prospective members, as well as refer them to Member Sales Department
• Be knowledgeable about all programs and activities offered throughout the center
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Inventory of food items as well as locker and laundry service
• Maintain communication log and lost & found ledger
• Handle member injury and illness incident reporting
• Administer emergency care to members and guests in need of assistance