Service Desk Manager: Multi-Site IT & Customer Support

Parker's Kitchen; Savannah (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Child care support

Disability insurance

Job summary

A retail company in Savannah, Georgia, seeks a Talent Acquisition Coordinator to oversee technical support operations and manage the support desk team. The ideal candidate will prioritize customer satisfaction while ensuring service requests are effectively handled. A minimum of 4 years in C-Store operations and proven leadership experience is essential. The role offers competitive benefits and a full-time schedule.

Qualifications

• Experience in leading teams and ensuring service requests are handled within SLAs.
• Proven leadership experience with direct reports.

Responsibilities

• Deliver frontline technical support for Stores and Corporate Office.
• Gather and report operational metrics for service quality.
• Define and implement processes for service requests.

Skills

Strong analytical skills

Strong verbal and written communication skills

Ability to maintain good working relationships

Experience dealing with multiple priorities

Education

4 years of experience in multi-location C-Store operations

3-4 years of experience with Store Leaders

Job description

A retail company in Savannah, Georgia, seeks a Talent Acquisition Coordinator to oversee technical support operations and manage the support desk team. The ideal candidate will prioritize customer satisfaction while ensuring service requests are effectively handled. A minimum of 4 years in C-Store operations and proven leadership experience is essential. The role offers competitive benefits and a full-time schedule.