Global Service Desk Leader | SLA-Driven Team Builder

Stem Xpert; Sandy Springs (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

A global consulting firm based in Sandy Springs, GA is searching for a Service Desk Manager to lead and manage a team of Help Desk professionals. The ideal candidate should have over 10 years of IT experience, with at least 5 years in a management role. Responsibilities include defining SLAs, implementing metrics, and expanding the Service Desk globally. Successful staff development and communication skills are crucial for this full-time position, offering competitive salary discussions.

Qualifications

• 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians.
• Proven track record of successful staff development and team management.
• Experience utilizing incident and request management software.

Responsibilities

• Define, implement, and report on SLAs.
• Build and expand a Service Desk globally.
• Develop and implement support plans for custom software and applications.

Skills

Leadership

Communication skills

Incident management software

ITIL framework

Education

Bachelor's degree in Computer Science/MIS

Job description

A global consulting firm based in Sandy Springs, GA is searching for a Service Desk Manager to lead and manage a team of Help Desk professionals. The ideal candidate should have over 10 years of IT experience, with at least 5 years in a management role. Responsibilities include defining SLAs, implementing metrics, and expanding the Service Desk globally. Successful staff development and communication skills are crucial for this full-time position, offering competitive salary discussions.