Service Desk Manager – Epic & IT Support Lead (Norfolk)

Computer Task Group; Norfolk (VA); On-site; USD 85,000 - 115,000; Full time

Job summary

CTG, a Cegeka company, is seeking a Service Desk Manager for its Information Services Service Desk in Norfolk, VA. This temp-to-perm role requires office presence three days per week in a 24-hour healthcare environment.

You will lead staffing, training, and operational performance, focusing on Epic and enterprise technologies while driving first-contact resolution and effective troubleshooting. The position converts after six months.

Qualifications

• Experience leading a Service Desk in a healthcare setting.
• Strong focus on customer satisfaction and first-contact resolutions.
• Ability to build and mentor a high-performing technical team.

Responsibilities

• Lead daily operations of the Service Desk in a 24-hour healthcare environment.
• Provide leadership and direction to staff delivering frontline support for Epic, clinical apps, and IT services.
• Advance the Service Desk toward higher first-contact resolution and more efficient troubleshooting.

Skills

Leadership

Customer focus

Troubleshooting

Epic support

Tools

Epic

SailPoint

Job description

CTG, a Cegeka company, is seeking a Service Desk Manager for its Information Services Service Desk in Norfolk, VA. This temp-to-perm role requires office presence three days per week in a 24-hour healthcare environment.

You will lead staffing, training, and operational performance, focusing on Epic and enterprise technologies while driving first-contact resolution and effective troubleshooting. The position converts after six months.