Service Desk Manager

TEKsystems; San Diego (CA); On-site; USD 119,000 - 154,000; Full time

Benefits offered by this job

401(k) with 3% company match

Medical, dental, and vision coverage

PTO and paid holidays

Tuition reimbursement up to $5,250

Degree completion bonuses up to $1,500

Company-paid life insurance and LTD

Wellness reimbursement up to $200

Employee referral bonus up to $1,000

Strong local brand and stability

Cloud, networking, and enterprise tech

Allegis Group backing

Job summary

TEKsystems seeks a Service Delivery Manager to lead IT service delivery operations in San Diego. You will manage supervisors and staff, drive high customer satisfaction, and implement ITIL-based improvements across incident, asset, licensing, and vendor management.

You will partner with IT teams to deliver high-quality support, oversee service levels and budgeting, and participate in disaster recovery planning for a large financial services environment.

Qualifications

• Experience leading IT service delivery operations.
• Strong customer relationship management and collaboration with cross-functional teams.
• Proven incident and request management experience with ITIL practices.

Responsibilities

• Lead IT service delivery operations and supervise staff.
• Ensure SLA attainment and manage incidents and requests.
• Oversee vendor management, asset management, and software licensing.
• Drive continuous process improvement using ITIL best practices.

Skills

it service mgmt

ITIL

service management

end user support

microsoft

vendor management

change management

ITIL certification

disaster recovery planning

asset management software

budget management

financial services

Job description

Description

The Service Delivery Manager is responsible for leading IT service delivery operations, maintaining strong customer relationships, ensuring high customer satisfaction, and overseeing service desk operations. Responsibilities include managing supervisors and support staff, service level attainment, incident and request management, SLA reporting, vendor management, endpoint management, software licensing, IT asset management, compliance, budgeting, disaster recovery participation, continuous process improvement, and team development. The role partners across IT to deliver high-quality support and drive operational excellence while leveraging ITIL best practices.

Skills

it service mgmt, ITIL, service management, end user support, microsoft, vendor management, change management, ITIL certification, disaster recovery planning, ATM infrastructure Support, asset management software, budget management, financial services

Additional Skills & Qualifications

• ITIL Certification (or willingness to obtain)
• Disaster Recovery / Business Continuity Planning
• ATM Infrastructure Support Experience
• Asset Management & Software Licensing
• Budget Management
• Financial Services Experience

Job Type & Location

This is a Permanent position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $118900.00 - $153900.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• 401(k) with 3% company match plus additional employer contribution.
• Medical, dental, and vision coverage with PPO and HMO options through major carriers.
• PTO and paid holidays.
• Tuition reimbursement up to $5,250 annually for eligible employees.
• Degree completion bonuses up to $1,500 for a Bachelor's and $3,000 for a Master's.
• Company-paid life insurance and long-term disability coverage.
• Wellness reimbursement up to $200 per year.
• Employee referral bonus program up to $1,000.
• Strong local brand and stability as one of San Diego's largest credit unions. (Good recruiting talking point.)
• Opportunity to join during a period of infrastructure modernization and growth, with exposure to cloud, networking, systems, and enterprise technology initiatives.

Job Type & Location

This is a Permanent position based out of San Diego, CA.

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a fully onsite position in San Diego,CA.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.