Service Desk Manager

glsllc; Greenville (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Paid Time Off and holidays

Volunteer Time Off (VTO)

Tuition Reimbursement

Parental Leave

Business casual work environment

Job summary

GLS seeks a Service Desk Manager to lead the first level of support for our GLS Service Desk, with direct reports based in Greenville, SC and Tempe, AZ.

You will oversee people leadership and service delivery improvements while contributing to an adaptive, high-performance culture that values initiative and collaboration.

Responsibilities

• The Service Desk Manager is responsible for the first level of support for the GLS Service Desk.

Job description

Why GLS?

Purpose:

Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People:

Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth:

Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits:

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What does it mean to be a Service Desk Manager at GLS?

The Service Desk Manager is responsible for the first level of support for the GLS Service Desk. This is a people-leadership position with direct reports located in Greenville, SC and Tempe, AZ.

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