Service Desk Technician

Global Lending Services; Greenville (SC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive base pay

Performance bonuses

Medical/dental/vision

401K with employer match

Paid Time Off

Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual

Job summary

Global Lending Services is seeking a Service Desk Technician to provide company-wide IT support for software, hardware, and networking issues. You will deliver the highest level of customer service while resolving technical requests and maintaining detailed ticket history.

The role requires a Bachelor's degree in Computer Science or a related field, or 4+ years of relevant experience plus one technical certification.

Qualifications

• Minimum of a Bachelor's degree in Computer Science or related field required
• In lieu of a degree, candidates with a minimum of four (4) years' relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
• Working knowledge of networking protocols required
• Working knowledge of hardware, software, network, OS interaction required
• Microsoft Technology Associate or CompTIA A+ certification preferred
• Minimum of 1 (one) year experience in a related field preferred

Responsibilities

• Evaluate, prioritize, and resolve incoming requests for assistance from users
• Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
• Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
• Log and track calls using a problem management database, and maintain historical records and related problem documentation
• Identify and elevate situations requiring urgent attention
• Use system deployment images and software deployment packages

Skills

Customer service

Troubleshooting

Networking

Ticketing systems

Communication skills

Education

Bachelor's degree in Computer Science or related field

4+ years experience in IT

Tools

Imaging software

Software deployment tools

Job description

Why GLS?

Purpose

Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People

Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth

Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits

GLS offers the below great benefits for your amazing work!

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What does it mean to be a Service Desk Technician at GLS?

As a member of the Information Technology team, the Service Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware and networking issues and is responsible for delivering the highest level of customer service.

How will you drive value within the organization as a Service Desk Technician?

• Evaluate, prioritize, and resolve incoming requests for assistance from users
• Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
• Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
• Log and track calls using a problem management database, and maintain historical records and related problem documentation
• Identify and elevate situations requiring urgent attention
• Use system deployment images and software deployment packages

What should you already know to be a successful Service Desk Technician?

• Minimum of a Bachelor's degree in Computer Science or related field required
• In lieu of a degree, candidates with a minimum of four (4) years' relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
• Working knowledge of networking protocols required
• Working knowledge of hardware, software, network, OS interaction required
• Microsoft Technology Associate or CompTIA A+ certification preferred
• Minimum of 1 (one) year experience in a related field preferred

Employment Requirements:

• Remain in a stationary position up to 100% of the workday
• Constantly operate a computer and other standard office equipment
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• Lift up to 50 pounds
• Stoop and kneel to install computer equipment
• This job operates in a professional office environment
• The noise level in the work environment is usually moderately quiet
• The work environment is primarily indoors

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)