Operations Manager, Inside Sales

Glsllc; Greenville (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401K match

PTO

Volunteer time off

Tuition reimbursement

Parental leave

Casual environment

Job summary

GLS is seeking an Inside Sales Manager in Greenville, SC to oversee a team of 10+ employees, implement programs to reduce delinquency and maximize opportunities, and hire, train, and coach staff to meet targets.

The ideal candidate has a bachelor’s degree, strong leadership, and exceptional interpersonal and organizational skills. Experience in consumer lending or auto financing is a plus. This exempt role may require a variable schedule.

Qualifications

• Bachelor's degree required.
• Minimum of two years in a supervisory/leadership role.
• Experience with consumer lending or auto financing is a plus.

Responsibilities

• Directly supervise 10+ employees.
• Manage staffing, performance evaluations, and terminations.
• Review time sheets and approve time-off requests.
• Motivate team to meet daily, weekly, monthly and annual goals.
• Conduct monthly coaching sessions based on scorecard results and monitoring.
• Develop collection call strategies and monitor team performance.
• Ensure compliance with policies and regulatory requirements.
• Set daily schedules to meet business needs.
• Run daily reports to optimize workflow and service levels.

Skills

Supervisory experience

Team leadership

Coaching

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Why GLS?

Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.

People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.

Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!

Benefits

• oCompetitive base pay and performance bonuses, dependent on role
• oMedical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• o401K with employer match and 100% immediate vesting
• oPaid Time Off (PTO) and paid company holidays to help you balance work and personal life
• oPaid Volunteer Time Off (VTO) Annually
• oTuition Reimbursement
• oParental Leave
• oBusiness casual work environment

What does it mean to be an Inside Sales Manager with GLS?

As an Inside Sales Manager, you will be responsible for the management of all aspects of your assigned team. You will manage and execute programs, policies, and systems to minimize delinquency and reduce losses. In addition, this position will be responsible for hiring, training, developing, and motivating a team to ensure business opportunities are maximized.

• Directly supervise 10+ employees
• Exercise management authority concerning staffing, performance evaluations, and terminations
• Review and approve employee time sheets and requests for time off
• Motivate team members to ensure individual goals are met on a daily, weekly, monthly and annual basis
• Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring, and side by side floor observations
• Review, analyze and interpret reports to gauge team performance and develop collections call strategies for improvement
• Conduct team meetings and continuous training sessions with respective team or the department
• Support the development and maintenance of departmental operating procedures, including ensuring compliance with regulatory agencies, and communicate changes to team members as needed
• Apply policies, procedures, and guidelines appropriately and exercise sound judgment to ensure consistency and compliance with company policies and regulatory agencies
• Handle escalated calls and disputes and maintain professional phone etiquette skills
• Set departmental goals and develop and maintain a daily employee work schedule that effectively meets the needs of the business unit and company
• Run daily reports to optimize workflow efficiency; ensure team meets service level expectations of internal and external customers
• Minimum of bachelor’s degree required
• Minimum of two (2) years experience in a supervisory or leadership position
• Experience with consumer lending/auto financing a plus
• Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
• Exceptional interpersonal skills
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Ability to handle multiple tasks during constantly fluctuating business volume
• Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching and feedback to assigned staff
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Excellent oral and written communication skills
• This is an exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times
• Talk and hear to exchange accurate information
• Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
• The position does not require travel

2023 California Applicant Privacy Notice

GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees

Please visit www.glsauto.com for information about our great company and other amazing opportunities

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)