Service Desk Lead - On-Site 24/7 Support

NANA Regional Corporation; Sumter (SC); Híbrido; USD 42 000 - 66 000; Tempo integral

Resumo da oferta

Akima Systems Engineering (ASE) seeks a Service Desk Administrator to provide front-line IT support on-site at Shaw Air Force Base, SC. Responsibilities include responding to incidents, validating ticket details, and ensuring timely resolution in coordination with Army systems.

The role requires leading 24/7 service desk operations, effective escalation, and reporting to USARCENT G-6 leadership. A SECRET clearance and DoD 8140 qualifications are required or imminent, with dedicated time for

Qualificações

• Must possess and maintain an appropriate DoD 8140 workforce qualification/certification.
• Must have SECRET Clearance.
• 3 years IT experience, including 1 year in a lead/supervisory Service Desk role.

Responsabilidades

• Lead and coordinate 24/7/365 Service Desk operations, ensuring coverage and escalation as needed.
• Oversee AESMP and Army-mandated systems for incident management and performance reporting.
• Document, categorize, prioritize, assign, track, and resolve all incidents and service requests through the ticket lifecycle.

Conhecimentos

DoD 8140 qualification

SECRET clearance

IT leadership experience

Descrição da oferta de emprego

Akima Systems Engineering (ASE) seeks a Service Desk Administrator to provide front-line IT support on-site at Shaw Air Force Base, SC. Responsibilities include responding to incidents, validating ticket details, and ensuring timely resolution in coordination with Army systems.

The role requires leading 24/7 service desk operations, effective escalation, and reporting to USARCENT G-6 leadership. A SECRET clearance and DoD 8140 qualifications are required or imminent, with dedicated time for