On‑Site Service Desk Admin – IT Support (Secret Clearance)

Akima; Air Base Heights (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Akima Systems Engineering seeks a Service Desk Administrator to join the on-site team at Shaw Air Force Base, SC. You will provide front-line support for PCs, printers, and network issues, respond to inquiries in person, by phone, Remedy, or email, and ensure tickets are assigned promptly for investigation.

Responsibilities include tracking requests, monitoring tickets, delivering performance reports, and escalating complex issues to specialists.

Qualifications

• Minimum 1 year of service desk operations experience.
• Active DoD 8570.01-M/DoDD 8140 policies awareness.
• Clearance: Active Secret.

Responsibilities

• Document and track service requests and incidents; manage tickets throughout lifecycle.
• Monitor active tickets; analyze outages and provide real-time updates to customers.
• Prepare trend analysis and reports for leadership and COR in accordance with contract requirements.
• Respond to outages, assess issues, and escalate to appropriate technical teams.
• Provide Tier 1–Tier 3 support across on-site and remote scenarios as needed.
• Verify completion with customers before closing tickets and ensure restored operations.
• Coordinate with external agencies to resolve access issues beyond local authority.

Skills

Service desk operations

Remedy

Customer service

Tiered support

Tools

Remedy

Job description

Akima Systems Engineering seeks a Service Desk Administrator to join the on-site team at Shaw Air Force Base, SC. You will provide front-line support for PCs, printers, and network issues, respond to inquiries in person, by phone, Remedy, or email, and ensure tickets are assigned promptly for investigation.

Responsibilities include tracking requests, monitoring tickets, delivering performance reports, and escalating complex issues to specialists.