On-Site Service Desk Lead (DoD)

Akima; South Carolina; On-site; USD 70,000 - 100,000; Full time

Job summary

Akima Systems Engineering (ASE), a defense contractor, seeks a Service Desk Lead to manage the 24/7/365 USARCENT G-6 Service Desk at Shaw Air Force Base in Sumter, SC.

The role emphasizes leadership, incident management, SLAs, and coordination with Army and contractor teams to deliver reliable IT services. On-site work only; SECRET clearance and DoD certifications are required, with strong customer service skills.

Qualifications

• Must hold a DoD 8140-qualification/certification relevant to the position.
• Must have SECRET clearance.
• 3 years IT experience, including 1 year in a lead/supervisory Service Desk role.

Responsibilities

• Lead and coordinate 24/7/365 Service Desk operations with proper shift coverage.
• Oversee AESMP and other mandated systems for incident management and reporting.
• Document, categorize, prioritize, and track all incidents and service requests.
• Monitor queues, aging tickets, outages, and compute performance metrics.
• Provide technical guidance and training to Service Desk staff.
• Coordinate with external agencies to resolve network and service issues.

Skills

IT experience

Leadership

Job description

Akima Systems Engineering (ASE), a defense contractor, seeks a Service Desk Lead to manage the 24/7/365 USARCENT G-6 Service Desk at Shaw Air Force Base in Sumter, SC.

The role emphasizes leadership, incident management, SLAs, and coordination with Army and contractor teams to deliver reliable IT services. On-site work only; SECRET clearance and DoD certifications are required, with strong customer service skills.