Service Desk Lead - 24/7 On-Site IT Support

Akima; Sumter (SC); On-site; USD 80,000 - 110,000; Full time

Job summary

Akima Systems Engineering is seeking a Service Desk Lead to manage the 24/7/365 USARCENT G-6 Service Desk at Shaw Air Force Base, Sumter, SC. The role provides technical leadership, incident management, and SLA-driven service delivery for government customers on-site.

The position requires DoD 8140 workforce qualifications and a SECRET clearance, with at least 3 years of IT experience including 1 year in a lead/supervisory Service Desk role.

Qualifications

• Must possess and maintain an appropriate DoD 8140 workforce qualification/certification applicable to the duties. Certifications may include CompTIA Security+, CySA+, CASP+/SecurityX, or other DoD-approved certifications.
• Must have SECRET Clearance.
• 3 years IT experience, including 1 year in a lead/supervisory Service Desk role.

Responsibilities

• Lead and coordinate 24/7/365 Service Desk operations with shift coverage and escalation.
• Oversee AESMP and Army-mandated systems for incident management and reporting.
• Ensure incidents/requests are documented, prioritized, tracked, and resolved per SLAs.
• Monitor queues, aging tickets, outages, and service degradations to ensure timely resolution.
• Provide technical oversight for workstation and end-user devices and configurations.
• Ensure proper account provisioning and security compliance per SOPs.

Skills

SECRET Clearance

Leadership

Tools

Remedy

AESMP

DEPO

Active Directory

Job description

Akima Systems Engineering is seeking a Service Desk Lead to manage the 24/7/365 USARCENT G-6 Service Desk at Shaw Air Force Base, Sumter, SC. The role provides technical leadership, incident management, and SLA-driven service delivery for government customers on-site.

The position requires DoD 8140 workforce qualifications and a SECRET clearance, with at least 3 years of IT experience including 1 year in a lead/supervisory Service Desk role.