Service Desk Intern

PSECU; Harrisburg, Northern (Dauphin County, KY); Hybrid; USD 22,000 - 30,000; Part time

Job summary

PSECU seeks a Service Desk Intern to support user devices across Harrisburg locations, including desktops, laptops, mobiles, and printers. The role emphasizes hands-on hardware refreshes and incident response in a demanding IT environment.

You will gain exposure to Security Operations, Desktop Support, Network Operations, Development, and Data Analytics while learning best practices in asset management and service delivery.

Qualifications

• GED or High School diploma required.
• Must be a current student pursuing a bachelor's degree in Computer Science or MIS.
• Must meet PSECU's minimum employment eligibility requirements, including being at least 18 years of age.

Responsibilities

• Configure, install, and support user computing devices across multiple locations.
• Assist with annual PC hardware refresh and equipment lifecycle management.
• Respond to and resolve Service Desk incidents promptly, ensuring SLA compliance.
• Coordinate equipment setup, teardown, and relocation as needed, ensuring minimal disruption to operations.
• Other duties as assigned.

Skills

Device configuration

Troubleshooting

Hardware refresh

Customer service

Asset management

Education

High school diploma or GED

Job description

Service Desk Intern page is loaded## Service Desk Internremote type: This position has a minimum onsite expectation of 5 days per weeklocations: Harrisburg, PA: HACC, Harrisburg: HACC Financial Centertime type: Part timeposted on: Posted Todayjob requisition id: JR101027**Members Achieve More**The Technology Support Intern plays a key role in ensuring smooth technology operations across the organization. This hands-on position focuses on configuring, installing, and supporting user devices-including desktops, laptops, mobile devices, and printers-while assisting with hardware refreshes and resolving daily support tickets. Ideal for tech-savvy problem solvers, this role offers exposure to enterprise IT environments and the opportunity to learn best practices in asset management and service delivery.This internship will provide exposure to a broad range of technology areas, including Security Operations, Desktop Support, Network Operations, Development, and Data Analytics.Schedule: Schedule is flexible, up to 20 hours per week. Position is 100% onsite at the Elmerton location.In this position, you will* Configure, install, and support user computing devices (desktops, laptops, mobile devices, printers, monitors, docking stations) across multiple locations.* Assist with annual PC hardware refresh and equipment lifecycle management.* Respond to and resolve Service Desk incidents promptly, ensuring compliance with established service levels.* Coordinate equipment setup, teardown, and relocation as needed, ensuring minimal disruption to operations.* Other duties as assigned.**Qualifications:**GED (Required), High School (Required)Any equivalent combination of experience and education. RequiredMust be a current student actively pursuing a bachelors degree in Computer Science or Management Information Systems for the duration of the internship/student worker assignment | RequiredMust meet PSECU's minimum employment eligibility requirements, including being at least 18 years of age at the time of hire. RequiredIn 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We've been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.