Service Desk Engineer - TS/SCI Eligible

Diné Development Corporation; Quantico (VA); On-site; USD 55,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan with company match

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Diné Development Corporation seeks a skilled Service Desk professional to provide end-to-end IT support for AFOSI networks at Quantico, VA. You will handle incidents, manage accounts, and coordinate with Navy on trouble tickets, ensuring secure, timely resolution across multiple classification levels.

Responsibilities include imaging workstations, applying patches, and documenting all interactions in the ITSM system. A TS/SCI clearance is required or eligible, with IAT Level II certification.

Qualifications

• Strong customer-service and communication skills.
• Experience delivering Service Desk support across networks and devices.
• Ability to document troubleshooting steps in ITSM system.

Responsibilities

• Provide Service Desk support for AFOSI networks across classification levels.
• Resolve incidents and document interactions in ITSM system.
• Manage user accounts, device configurations and software patches.
• Coordinate with Navy on trouble-ticket issues including VOIP.
• Monitor tickets for outages and provide timely status updates.

Skills

Customer service

Verbal & written communication

Help desk support

Tools

ServiceNow

Active Directory

Intune

Purebred software

iPhone management

Job description

Diné Development Corporation seeks a skilled Service Desk professional to provide end-to-end IT support for AFOSI networks at Quantico, VA. You will handle incidents, manage accounts, and coordinate with Navy on trouble tickets, ensuring secure, timely resolution across multiple classification levels.

Responsibilities include imaging workstations, applying patches, and documenting all interactions in the ITSM system. A TS/SCI clearance is required or eligible, with IAT Level II certification.