Service Desk Engineer: IT & Industrial Controls

Vanderlande Industries B.V.; Marietta, Northern (GA, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Vanderlande North America, part of Vanderlande Industries B.V., is seeking a Service Desk Engineer to support our North American customers from the Atlanta area. The role focuses on incident handling, ticketing, and collaboration with second-line engineering teams to restore services.

The candidate will manage incident queues, provide updates, and contribute to continuous improvement while working within a 24x7 shift environment and utilizing Maximo for ticketing and incident tracking.

Qualifications

• Experience in service or customer support roles.
• Familiarity with ITSM processes and incident management.

Responsibilities

• Handle incidents, problems, changes, and service requests for North American customers.
• Verify contract coverage and warranty; communicate status updates to customers.
• Coordinate with second-line teams to resolve issues and restore services within SLAs.
• Maintain and update incident tickets in Maximo and provide post-incident summaries.

Skills

IT Support

Incident Management

Customer Service

Ticketing System

Communication

ITIL Knowledge

Problem Solving

Tools

Maximo

Job description

Vanderlande North America, part of Vanderlande Industries B.V., is seeking a Service Desk Engineer to support our North American customers from the Atlanta area. The role focuses on incident handling, ticketing, and collaboration with second-line engineering teams to restore services.

The candidate will manage incident queues, provide updates, and contribute to continuous improvement while working within a 24x7 shift environment and utilizing Maximo for ticketing and incident tracking.