Service Desk Engineer – 24/7 Industrial IT Support

Vanderlande Industries B.V.; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Vanderlande North America is seeking a Service Desk Engineer to serve as the first line of contact for our North American customers. You will manage incident intake, coordinate with second-line teams, and help restore services within contract SLAs.

The role requires at least 1 year in a service or customer-support setting, with strong communication skills and the ability to work with DOS Maximo and ITIL-based processes. Occasional travel to customer sites may be required.

Qualifications

• 1+ years in a service/customer support role with a focus on field service care.
• Experience with material handling systems or industrial controls is a plus.
• Familiarity with ITSM processes and ITIL environment is preferred.

Responsibilities

• Handle call intake and registration for Incidents, Problems, Changes, and Service Requests.
• Coordinate with second line engineering teams to resolve customer issues.
• Produce weekly/monthly reports and KPIs for customer sites.

Skills

Customer support

Incident management

Communication

Problem solving

Tools

DOS Maximo

Job description

Vanderlande North America is seeking a Service Desk Engineer to serve as the first line of contact for our North American customers. You will manage incident intake, coordinate with second-line teams, and help restore services within contract SLAs.

The role requires at least 1 year in a service or customer-support setting, with strong communication skills and the ability to work with DOS Maximo and ITIL-based processes. Occasional travel to customer sites may be required.